Public Storage — Attraction in Lantana

I had a billing concern so I reached out to the property and Patricia, the Store Manager answered. I voiced my concerns and was advised by Patricia to follow the ladder up the chain. First, speaking with customer service and then if there was no resolve, I should reach out to the District Manager, Jeanie. Well I did just as I was advised and I worked my way up to speaking with the District Manager.

Upon speaking with Jeanie, I was thrown off. I quickly realized that this woman came to fight. The way she was speaking to me, I assumed she thought she worked for WWE instead of Public Storage. I was cut off by her several times during my explanation of things. As well as practically being called a liar by her. The only voice this woman was concerned with hearing was her own. Jeanie's tone, unprofessionalism and ghetto antics were unacceptable and unwarranted. I do not know how Jeanie became the District Manager. This woman is unworthy of the position.

I would expect whoever shows up as a representative for a reputable company to be a positive strong leader with ethics and integrity. I must say Patricia fits that bill. During my conversation with her, we weren't on the same page. Which is why Patricia advised me to follow the chain of command in the first place. But not one time did she become combative or display negative toxic behavior towards me. She seemed to understand that it's business not personal. This is the epitome of what a District Manager should be.

It's unfortunate when the Store Manager has more class than the District Manager. Simply because class can't be taught.

Dear Public Storage: As a consumer, I am disappointed to have crossed paths with such a despicable person named Jeanie who I now associate...

Dear Patricia,

I wanted to take a moment to express my sincere gratitude for the exceptional customer service you provided me during my recent visit to Public Storage. Your dedication and commitment to ensuring a positive experience for your customers truly made a difference.

From the moment I walked through the door, you greeted me with a warm smile and made me feel welcome. You patiently listened to my needs and provided valuable insights and recommendations to help me find the perfect storage unit. Your professionalism, attention to detail, and willingness to go above and beyond truly impressed me.

Your expertise and knowledge of the storage facility and services were outstanding. You answered all my questions and concerns thoroughly, ensuring that I had all the information I needed to make an informed decision.

Thank you for taking the time to make my experience at Public Storage a pleasant and hassle-free one. Your dedication and commitment to customer satisfaction are truly commendable, and I feel fortunate to have had the pleasure of working with you.

In conclusion, I would like to express my heartfelt gratitude for your excellent service. You are truly an asset to Public Storage, and I will not hesitate to recommend your services to anyone in need of storage...

if we was given the option to leave no stars for rating , i would definitely leave tons , this storage unit is the worst place area ,The property manager Patricia Barrett and District Manager Gene doesnt care for their customers, maybe through the phone they may act all nice , but when you have a concerning payments and over charges , they always seems to talk over you instead of listening , they will always get mad at the customers who would fold their clothes or work inside or outside their units , reasons why ? no idea why do they care , these people are paying $100s of dollars to rent a unit for what ever desire they want, but nooo what public storage really cares about is the profit they making by stealing everyones money and not explaining whats being taken from people , PUBLIC STORAGE SAY THEY CARE FOR EVERY CUSTOMERS AND EMPLOYEES THAT WALK THROUGH THE DOORS , BUT ITS ALL A LIE , THEY WILL SIT THEIR ON THEIR COMPUTERS AND JUDGE THOSE WHO...