Pinellas County Refrigeration & Appliance SERVICE & USED APPLIANCE SALES — Attraction in Largo

Just bought a stacked washer dryer from here, I have only used it once but so far so good. Per the reviews, issues will happen with used appliances, but the owner and his service members are truly good people. It seems like if there is an issue that they will go above and beyond to uphold their reputation. In my opinion most people who complained on here just don’t understand what buying a “used appliance” means, it means you’re saving hundreds of dollars but taking a risk since the appliances aren’t brand new straight from the factory floor. Things go wrong even with new appliances, but the fact remains they sell their appliances “as is” and make sure that once it’s installed in your home, that it is working as it should be. So if something goes wrong after installation then of course they can’t be held liable. Honestly, I would just be appreciative that the owner had offered to replace the defunct appliance or repair it for such a low rate. As a contractor my boss can’t send me out on a job unless he can cover my pay, even if that means he makes nothing, he will still pay me. This is the impression I got from the owner, he isn’t making anything off the repairs when he sends someone out to fix these issues after the fact, but he does need to cover their time. Most of the bad reviews are from people who missed appointments, and when I spoke with the owner, he made it abundantly clear that if I didn’t answer my phone on the day of delivery that I would have to reschedule based on THEIR availability. So yes it sucks spending $500-$1000 on a used appliance only to find out there are issues after the fact. But, be grateful that the owner is willing to go above and beyond to fix those issues, when he is not contractually or legally obligated to do anything. Especially when it is the consumer that takes the risk buying a used appliance, it’s the cost of doing business. I’ve shopped at a few different used appliance stores before and not one of them have the service mentality like that, they sell it as is and if there is any issue after it’s installed, that’s on you. Be grateful that there is a warranty, and that the owner is at least willing to try to make it right. In my book, that is more than what...

I Was told at date of purchase my fridge would be delivered that day. I was called at the end of the day and told it could not be delivered and I would have to wait until after the holidays. I was told I would be at the front of the truck. After the holiday I took off that morning to be home for delivery. I was then notified that afternoon that actually they were not going to be able to deliver that day and I would be the first delivery the next day around 10:00. I expressed my frustration and was assured I would be first. The next morning, after I took off again, I waited until 11:00 and called because I still had not received and was told I was 3rd on truck and it would be closer to 2:00. I again expressed my concern, but had paid for the refrigerator and already took the time off. I could not have the water line hooked up when they arrived due to them not having a hook up. I was told to get a hook up and they could hook it up. I had to wait until my work had spring break so I didn’t have to take more time off work. When I called I let them know I had someone else hook up the water line as I had to have it ran through the cabinet, but was told something was wrong with the fridge. I contacted them ( which I know was out of the 30 day labor) when I explained the situation the man was willing to give me a labor discount, but I was not willing to pay even more for them to fix the fridge they never proved worked. When I explained how frustrating it all was and the issue with delivery and how I could not recommend them, the gentleman on the phone rudely stated you waited 3 months to complain about delivery well do what you have to do. He was so rude I just hung up as I do not pay for items to then be talked to in that manner. I have worked retail and word of mouth and customer service meant something. If you can’t guarantee your product it is not the fault of...

Edit: Jonathan’s response below is not true. No one has contacted me or offered a new unit. Beware.

original review: NO I would NEVER recommend Pinellas County Refrigerartion & Appliance Service and Used Sales. John and Warren are scam artists. I had a weird smell coming from my refrigerator (which turned out to be bad food), and John said it was a gas leak and not to light any candles in the house. WHOA that sounds serious, right?! It made me believe John knew what he was doing. Turns out my refrigerator wasn’t dying, and John just wanted to sell me some of his trash from his store. The refrigeration unit came with a 90 day warranty in case anything happens, and the fridge has died TWICE within a week of delivery. I’ve had to throw out my food twice because it died overnight. I asked for a refund and asked them to please pick up the fridge they sold me, as it is leaking all over my kitchen floor and causing damage. John doesn’t return my calls. I really can’t believe this guy lied to my face to make a sale and then can’t even uphold his end of the bargain. I paid for a working fridge, that if had any issues, I could receive a refund in 90 days. Sadly, John doesn’t honor his own business policies. Warren is just John’s puppet. They are the biggest con artists in...