Tesla Lawrence Township — Attraction in Lawrence Township

I went to tesla, princeton...yesterday and want to give my review immediately...because i was so frustrated with the behavior of the lady who was sitting there in the sales team....I know there is no one in Tesla to care about my review...but wanted to keep the outside audience informed...i am taking time out of my holiday to write this..

1. • Please note, it was all good until i got the car, Problem happened when you go back with an issue...

2. Review written by @wenjin zhang is exactly correct...i should have read the reviews before...

They say you have to check the car and sign it...to look into the car inside, when asked once you verify inside if you dont like it, they say you need to raise a service request for the issues you find...

3. response like @smth 1234 mentioned below will also tell there true story....

4. On the day of the delivery had puncture on the seat and also they left out a part on the seat, i should have rejected it, rather i thought i will take the delivery and they will fix the problem later, i was told to create a service request and it will be taken care of...

I raised a service request, it said first they will come home and fix it, later they said they have to order the seat, and they gave an appointment for 21st October in Spring field NJ, all this in chat, i said location will be too long for me and also the date is very much long than what i expected as it is new car...i said i want to talk to someone who can help me no one responded...in chat it is one way if they want they message, if we want they will not care of replying...

I requested a sooner date and in the place where i brought my car in same location (i,e lawrence), no one responds, once the car is taken no more proper response, when you go to buy the car, that time they talk nicely...all this happened once we have the issue...

i asked the sales person to help me with this, because he was the one whom i talked during the delivery day, he was so upset and he was saying you need to go and talk to the service team and not me i am only for sales and delivery...

when i went to service desk, they were saying they are quite busy and they cant do anything right now, i should only come on the day of the appointment...i requested him to send some one to just check if there is any issue with the regerative breaking...he said they dont have any availabity and he cant send any one...

I went to the front office, created a new appointment for doing one more round on the demo vehicle, reason being i wanted to know if this issue is only with my vehicle or that is how it will be.

All the sales guys were outside busy assisting others, I was waiting there near the place where demos will be given, one person told me to wait, then he said go and meet that lady she will help me with the demo, I said I am fine to wait, he insisted again to go to that lady, she was busy writing some script on the laptop..so she asked me to wait, first of all my intention was to wait in the demo section, and not go to that lady..after going there she was saying to wait for the demo it is in the other counter, I said he (sales guy) sent me to you, then she started saying why you want demo again already you went to the service center go and ask them to verify and do on the loaner vehicle, she was so rude...I told her I went down and came as they are busy and there is no one to check the vehicle now...first of all after taking the appointment for one more demo who is she to stop me saying that you cant demo... your issue is with service go to there team...i said is it written any where that i cant do the demo again...then she said go and wait in that demo counter...

OMG what a awful behavior came out of the store so frustrated don't want to stand...

In April of 2023, I visited the Lawrence Township-Princeton Service Center to resolve poor quality work done by the Eatontown Service Center in October of 2022 (delivery rectification issues with regards to excessive wind noise, loose weatherstripping, and the driver's seat squeaking) and to have a full inspection done of the car to make sure everything is within spec and no other damage had been caused by the Eatontown Service Center. I had spoken with a service advisor weeks prior to the visit to see if they would be able to handle resolving these issues as the Eatontown Service Center damaged my car during my last visit. The damage required a body shop visit, paid for by Tesla, to be resolved. When I arrived at the Lawrence Township-Princeton Service Center for my appointment, I was greeted by another service advisor and introduced to a technician that came on a test drive with me to demonstrate the issues. I was assured I would have a loaner car put aside for me weeks in advance, however, the service advisor told me they may not have a loaner for me. Luckily, however, they were able to provide me with one. I got a notification less than 24 hours after that the car was ready for pickup, however, the invoice's notes were extremely vague and stated loose weatherstripping isn't covered by warranty. I called the service center again and asked for details, where I was told the full inspection was probably not completed and not to pick up the car that day. After 24 hours, I called back to check the status of the car and was told I'd receive a call or message that day with detailed information with regards to the work performed on the car. I never received a call, so I waited another day and called back. I was apologized to and told I'd receive a call within 10 minutes as the technician was just getting started again on the car. 3 hours later, I still did not receive a call back. After calling 2 more times and speaking with yet another service advisor, I was told if the full inspection was not completed, it would be completed by the time I got there and that I can head there now. When I arrived, I went to the service counter and was ignored for about 20 minutes while multiple other customers were helped. Finally, a service advisor was able to take back my loaner keys, tell me the full inspection came back okay, and that my car is ready to pick up. I noticed pollen and water marks on the inside of the driver's door, which seems to indicate that the window was left open for an extended period of time while it rained. The weatherstripping above the B pillar on the driver's side was not fixed and is still loose. The driver's seat again started squeaking, however not as loudly, after about an hour of driving. The only issue that appears to be actually fixed is the wind noise I was experiencing due to the seal around the applique on the driver's side B pillar being loose. This was one of the absolute worst vehicle service experiences I've ever had and early on, I felt no confidence in this service center's ability to resolve my issues. I do not understand how Tesla's customer service can be this bad for a company as big...

Don't do it to yourself! I'm excited, its delivery day! I completed everything on the App and it's time to go! I get a text saying go to the car and your key is in it. Im thinking this is great!

But not to fast... they say I owed $.35. I don't have the $.35 cents on me, but no big deal I have my credit card or someone will lend me a dollar. I go to the manager he says I zeroed it out and rolled it into your payment it should be fine shortly. Waited about 15 min and go back to let him know it says I don't owe but they're still not letting me in the car, he says wait...I wait another ten min and I approach a different person because he disappeared. He goes back to get the other person and never returns. So now they're both gone...when they both come back they said they can't and if I don't handle the .35 there's nothing they can do and I will lose my deposit if I don't get it handled.

I then say to another person...hey I have an idea if you guys let me borrow 5 bucks I'll walk to PNC get a certified check for the $.35 go home and bring the 5 bucks back. They said it's against company policy...I said OK I don't have an Uber account can you guys help me get home, I will handle it and come back, NO. Well can I test drive it since it's used? NO!

OK so you will not let me check the car out before finalizing, you won't assist me in getting the $.35 and you're keeping my deposit. This was probably the weirdest car experience of my life. It would be helpful if they just acknowledged they handled it wrong and give my money back but I highly doubt it. So now I have to get it back from them myself, shameful.

It was so embarrassing to sit there with a dead phone and no deal because of 35 cents. Shame you you guys. I've never seen poorer management in my life. I wish I had seen the 3 stars before choosing this place.

I even allowed them to upset me enough to raise my tone. Im a very patient person, it takes a lot to upset me but they did...shame on me for engaging with these low level sub humans. Any human in a management position with a customer whose willing to be flexible over 35 cents would have figured something out. But they are all very socially poor and morally bankrupt people. You don't even need to be in management to figure something like this out...

All of your parents should be ashamed. And when your children get treated this way you'll know exactly why. So embarrassing...The final chunky one with the beard was the worse. The Karen threatened to call the cops..

After having this experience I tried to contact Tesla by phone and couldn't reach one live human (dead just like their breathing people). Thank goodness they canceled the deal, this could have been much worse I could have been stuck with them. Thank you Chunky Karen. I'll stick with my BMWs, not perfect but at the least they...