Retro Game Rescue — Attraction in Lemay

Pretty disappointed with my experience getting stick drift on controllers repaired here, despite pretty friendly staff and mostly good repair job. New PS5 stick was significantly stiffer than stock, but both Xbox controllers felt just like new.

Here’s the rub. There’s a $20 down payment then a more nebulous additional “whatever it ends up costing” to do the repair. I tried to get a ballpark common estimate based on similar repairs, acknowledging that was not a quote, but they refused to narrow to an estimated range but said my controllers looked in good shape and it shouldn’t be too bad. The implication I took away was $20 was the standard and depending on how messed up the repair was could be more, expecting maybe $30/each in the end since repairs are tedious. They do let you know before repairing what the additional cost will be, but by that point you’ve already sunk a fair amount down to just change your mind.

For others considering, a replacement drifting stick was $55 for a PS5, $50 for Xbox Series, and $45 for Xbox One controllers, approx 75-80% of full retail cost. There’s something to be said for fixing a product instead of replacing, which is why I wanted to use their service, but ultimately this was a higher cost than I anticipated or was happy with.

I felt like this was a job they could have given me a more upfront estimate on to make a more informed decision and am walking away with the impression this was deliberate. I suspect it’s not even an unfair price, few people do these repairs and that has to be for a reason, but the lack of transparency with the non-refundable up front cost combined for a bad experience for me.

UPDATE: The store owner reached out by phone within 30 minutes of my review posting, so kudos to that level of customer engagement. His response is correct, both Xbox controllers were $5 less than the initial quote at the end.

I was clear I did not expect flat pricing, I was looking for transparency on the estimated cost of work requested to make an informed choice. He countered they do not offer specific repairs, rather they will diagnose and fix problems themselves as determined and that getting more specific than that is beyond the scope of a typical customer or their policy. This is an uncommon position for a repair facility to take, especially a small one, and was not satisfying to me.

If the conversation had been “could just be dust build up that needs cleaning out, but if the part needs replaced then 40-50 +/- is average“ it would’ve been the level of estimate I was looking for, but that likely results in less overall business as that’s a big number.

I’m going to bump my review up a star since he’s right, it wasn’t ultimately about the service performed and it wasn’t unfairly priced for what they did, but customer service is about helping the customers make the best choices for themselves and I hope this feedback is considered in...

Walked in off a recommendation and was immediately assaulted with amazing games and hard to find releases. From graded to new titles the walls were absolutely overpopulated with amazing memorabilia (however) after visiting twice and attempting to shoot a review including their extensive library of Indy Games I was a bit baffled. Every sealed or complete Indy game I attempted to price match on Amazon / eBay / oneup & Mercari showed 20-25$ more than they were being sold elsewhere?

I figured this was a simple case of product sitting long enough to experience price flux and not being tended to promptly due to other obligations. No big deal. I even mentioned to the pleasant store clerk (my second time. The first time I visited we had a fantastic chat with the owner about hard to find switch titles, Japanese pokemon cards and extra curricular activities) that more than several titles were priced far above asking price and was met with a “the owner sets the prices so I couldn't do much” which is entirely understandable.

We purchased 2 games so far, Super Meat Boy our first visit (15$ more than we should have but who can say no to a sealed meat boy??) and Red Dead Redemption 2, which was actually priced perfectly.

Highly recommended for any collector but we suggest you visit while the owner is present if you’re looking to calmly question prices, haggle a bit or purchase in bulk.

:EDIT:

This store just allows fugitives to make unwelcome moves on customers?? My partner walks in looking for there comfort in video games and is met with a desperate clerk asking about their age / job / situationship then trauma dumps about there criminal life as a bouncer in Japan before asking for their number!? The hell is even happening??

Used to be my favorite retro stop and what I believed to be a safe space for my anxiety riddled partner to shop at but for my own sanity we will be...

30 bucks to look at our switch even though we knew what we needed replaced. We also asked about getting the casing replaced, employee said they dont do it. Then i get a call saying you need joysticks replaced(Duh we knew that already!) and he said you mentioned you want a new casing. What the heck. The other guy said u didnt do that. So just no communication at this store among employees or maybe the employees just dont know what they do at this store? So they charged us another 80 to replace the joysticks atop the original 30 to look at it and again, we already knew what needed to be replaced. I called to confirm how much the TOTAL was. They said 80. So I grabbed 80 bucks and headed to pick it up. total was not 80!!!! Made me pay 6 more and some change. When someone asks a total they want an exact total!! Total means cost with tax! You need to figure out how to have better customer service, better communication among your emoloyees and to your customers and someone who knows what giving a...