Elite Home Furnishings & Décor — Attraction in Lemon Grove

I normally do not write a review; however, I am compelled to write one now. If I could give a higher review, I certainly would. The shopping experience with them was good. But what stood out to me was the customer service. After purchase my couch ended up getting a tear, so I called the insurance coverage that I had purchased at the furniture store. The insurance company for some reason was unable to fix the tear on the couch. I ended up calling Elite Furnishing and spoke with Jesse the GM and he was extremely helpful. He made phone calls to the insurance company on my behalf trying to follow up with them. Once the insurance company said there was nothing that could be done. The GM was able to find an exact match in Texas, had it delivered overnight and he personally came to my house and installed it himself on their own dime. This was beyond customer service, and I know they didn't have to do this, but they believe that the customer should be taken care of.

I know that when I need to purchase more furniture, I will without a doubt return here.

Now a loyal...

Be careful with the furniture you are buying. On July I bought a Sectional Sleeper Sectional Sofa with Storage Chaise in Gray Fabric with usb connectors, I called them next week of purchase asking for a sofa without connection because our home doesn’t have an outlet where I was planning set the sofa, THEY TOLD ME that don’t do return or exchange with out box of the sofa , that’s ridiculous, how I will return it with sofa box if they took it back when they came to assemble it..

Well finally I set the sofa in other place and this happen with my charger. After an hour (1 HOUR!) of being connected, Thanks god I discovered on time! Imagine what accident could be happened! I have a baby! It was my firs tough! I’m so upset and scared that something else could happen, most of the time I’m at work , and my babies at home with my mom..

Shame on you if...

I recently visited Elite Home Furnishings & Décor, and I was extremely impressed with both the quality of their products and the level of customer service. The showroom was well-organized, making it easy to browse different styles and collections. They had a great variety of modern, classic, and rustic furniture, all at reasonable prices.

The staff was friendly and knowledgeable, offering helpful suggestions without being pushy. I especially appreciated their attention to detail when helping me choose the right sofa for my living room. Delivery was also smooth and on time, with the items arriving in...