Cox Store — Attraction in Lincoln

Because Verizon is so shady and keeps raising prices, I was looking to switch. I have had Cox services in my current apartment before. I wanted to know the bottom line, actual bill I would pay before committing to a change- including applicable taxes and fees. I called 4 (FOUR!) different places. The first number I called had a woman named Idrina speak to me. She kept using the phrase, "for the most part" when I asked about the total price. I clarified that I wanted to know "for the entire part" what the total bill would be. She raised her voice and kept interripting me, but kept using the "for the most part" phrase, so I hung up. The next number I called had Ana answer. She was polite, but stated that she could not answer the question. She gave me a "local" number to call to get that answer. This is in Rhode Island. I called that number, but again, the person did not know whether there were fees and said she could calculate the tax if I knew my state's tax rate. I explained that I was given that 401 area code number and was told the person answering the phone would be local. She was not. Also: Wow. Thanks. I am glad you saved me the time of doing a basic multiplication, then addition equation. Finally, I called the local Cox store in Lincoln, RI and was told there is no internet tax in Rhode Island. The person at the store confirmed all the details and said I would be billed $44.99 / month and that would be all. We verified that I was talking about the same deal. He just needed to see if my address qualified for that deal. The previous 3 Customer service folks said it did. Remember: I have had Cox internet service in my apartment before. I gave him my address and he said that for my building, my apartment didn't exist. He listed only 3 apts in my building. We have 5. I explained that I have had Cox service in the past. He said I could come into the store and look at his computer. I said I didn't need to see that, I was quite confident my apartment existed. I guess I am stuck with awful,...

Horrible customer service and horrible sign in system. The staff won’t even allow you to ask questions about the wait time without giving you attitude. My disabled husband and I were attempting to return a router because we recently cancelled services with them. He went to ask an older female employee how long the wait time was because we were simply dropping off some equipment. We were met with a terrible attitude, and she cut my husband off multiple times telling us that “we needed to check in” before she would even bother speaking to us. We already had checked in, by the way. My husband asked why she was speaking with an attitude & she then told us she would not be serving us and asked us to leave. She had already decided when the interaction began that she was not going to help us—and to be honest, I felt a racist undertone to the whole interaction as my husband is not white. We had already cancelled services with them to begin with, but thank God we did. Someone needs to teach that woman how to speak to people as human beings and not just...

I ordered the internet, only to realize that I had no where to connect it in my apartment, thought it would be all wireless. So after trying to deal with the chat service on the weekend I had no luck. So I called on Monday morning and they wanted 100$ installation fee, I already paid for the modem, 50$ to "rent" it, but anyway I went to return the thing, and they waived the installation fee, and today a technician is here fixing the problem, I had to call again today noticing I've been paying for the service for a week, while not being able to use it! But the agent I spoke to was great, credited my bill to when it's going to work, hopefully all goes well after this, was very frustrating but I think it's finally...