Courtyard by Marriott Providence Lincoln — Hotel in Lincoln

I have stayed two times at this hotel for work and I will not be staying a third. Without exaggeration, the last time I stayed there, it was the single worst hotel experience I've ever had.

The first time visiting this hotel I checked in and the hotel notified me they were undergoing renovations. As soon as I get to my room I notice the TV doesn't work. I notified the front desk and they had to move me two more times before I had a room with a functioning TV. Later that evening I heard construction/remodeling going on olin the room above me until about 11:30pm. I had to call the front desk several times and they assured me the work should have ended around dinner time, but I heard banging, drilling, and walking around well after I went to bed.

The next time I stayed there I received the renovation notice once again (this trip was about six months later) but didn't see anything besides some exterior painting going on. Immediately after walking into the room a subtle odor of mold and urine hit me. It wasn't terrible, but it was noticeable. I also noticed (as shown in the attached photos) that much of the furniture in the room was broken, damaged, or dirty. Because I am not one to complain, I didn't say anything at the time. After returning from a business meeting later that night I was getting ready for bed and realized that the air conditioner was broken and didn't work. Since it was late at night and I was tired, I didn't want to go through the hassle of getting move to a new room, because it was only slightly warm in the room but bearable. In the morning, I was woken up to the sound of water flowing from what I thought was the shower head. After a couple of minutes of the noise, I investigated what might be causing it and found water pouring out of the light fixtures in the ceiling and flooding the floor. I immediately checked out and asked to speak with a manager and I was told one who had the authority to do something would be in later today and would call me.

I left a terrible review through Marriott and was contacted by a customer service rep and told me that my experience was unexpected since this hotel just went through a multimillion dollar renovation in which I reassured them that it did in fact happen and sent the photos as proof and requested the manager to call me. They said they would and left it at that. I called three to four more times over the period of about a month in order to request a manager to speak with and each time the manager was out and they assured me that someone would call me back.

The last straw that broke the camel's back for me was after my last call where I left a message, I received an email from Marriott the next day informing me I received 25,000 points but yet I still had not been contacted by a manager.

This complete lack of courtesy and desire to speak to a person directly is what sent me over the edge with this location and I will never step foot in this hotel again. I consider myself a loyal Marriott patron, but when I return in the future for business, I will stay at a...

My 1 star rating is based solely on the service I experienced. Hotel itself is nice, okay location, next to a shopping complex.

So, here is my experience. Because it was a busy weekend for this hotel, I was assigned a room which is on the first floor right next to the kitchen and banquet area. On 10/18/2025, the hotel had rented out the banquet space for a party. It was loud, with multiple servers standing 8 feet from my room laughing and having a loud conversation. Having flown in very late the night before and running on little sleep, at midnight, I went up to the front desk to ask if he could ask the party to keep it down. The answer - a flat NO. A little shocked, I asked again - NO. To make sure I understood correctly, I asked if it wasn't the hotel's responsibility to ensure guests' had a quiet time while they were at the hotel. The answer - NO. My shock turned to agitation, and I literally started asking the same question about guests getting quiet time at night at a hotel over and over, and whether the hotel should ensure that or not. I also reiterated my lack of sleep and pointed out to the person that he was the one that checked me in at 2am the night before. Response - Not my problem. He then started denying that he said NO when I initially asked the question and goes on to say he doesn't want to have a back and forth with me and said I could speak to the management if I was unsatisfied. So naturally I asked to speak to the manager. Response - You can talk to them in the morning. How convenient? The only helpful thing he told me was that they are completely booked and normally he would have given me another room. I ultimately went back to my room with the intention of calling 911 and reporting a noise disturbance but somehow the people at the party (who may have witnessed the "back and forth") probably decided to keep it down a little bit. So, I decided against it.

If it isn't the hotel's responsibility to ensure guests have a quiet time, whose responsibility is it? If I cannot bring issues about my stay to the front desk, who can I bring it to? What happened to customer service? What happened to empathy. A simple, "I understand, it will be over in 30 mins, and in the meantime I will see what I can do about the noise", would have gone a long way. Instead, I had the worst experience at...

I am so disappointed in this hotel. I am a single mom of four. I was trying to give my 78 year old mom a much needed vacation as she is a caretaker for my 80 year old dad. I wanted to give her a Christmas present with a reservation to this hotel, taking her back to her childhood home the following year is she could get away. I booked it 9 months in advance and was told by Sue Swenton, director of sales, that I would not have to worry, that I would not be charged a thing if my mom could not make it. Turns out my mom could not leave my Dad's side. I was never told that I would have to call and cancel or they would charge me. Never. IF I was told that I would have said, make sure I get advanced warning that this is coming up so I do cancel as I can't afford to lose that money. Please don't put little words in emails that will come back to bit me that I miss. tell me now what I will be in for so I don't regret this attempt at a gift. Here's the thing: I DID NOT RECEIVE ANY NOTICE THAT A STAY WAS COMING AND THAT I WOULD NEED TO CANCEL OR WOULD BE CHARGED $338!!!! Well, sure enough, I see my credit card was just charged $338 just days ago. When I explained this to Sue, I was told I could not be helped. When I pushed it up the ladder to a woman named Kayla Turbeski who is the general manager I received this curt response: Good Morning Ms. Raymond, Sue has passed your information along as it appears you have a billing issue. No show fees are a common practice of the hotel industry. I do apologize that you were not expecting this charge. The information regarding no show fees are provided in the confirmation email as well as on our website under rate details. We will not be refunding the no show fee. Thank you, KAYLA TURBESI GENERAL MANAGER I ask you all out there to consider this, how much money is this company worth? Yet they still stomp on the little guy!! What is the right thing to do here? Do you think they did it? I know they did not. Shame on you Courtyard Marriott Providence Lincoln for reassuring me so kindly nine months ago that this gift attempt would not cost me a dime if my mom could not go, then doing exactly what I feared you would without giving me due verbal warning to correct. You...