Troy Orthodontics — Attraction in Little Falls

After 4 years with a different orthodontist, with numerous excuses, rescheduled appointments (on their end), and follow-up appointments that were well over 4 weeks(sometimes 8-9 weeks apart) my 15 y.o. cried to me that she wants her braces off before high school ends, she's a freshman, and the ortho couldn't give us an end date beyond possible 2 more years! I called Dr. Roy's office was courteous and helpful. I called on a Friday, they saw her on Tuesday for a consult. I needed to get the records for my daughter from the previous ortho, 2 months later I am still waiting! I went to the ins. company got the records myself submitted them to Dr. Roy's office and 1 day later they had advised me that they were going to continue to care for my daughter. We had an appt within 3 days of that day, my daughter showed up for her appt about 25 mins early, they took her right away, the Dr. explained to her what they were going to do. The assistant was so efficient. She had the Dr's items set up within minutes. The Dr. saw my daughter less than 15 minutes later. We were not used to this at all, at the previous Ortho we'd wait up to 2 hours in the waiting room and see the dr for 5 mins tops. My daughter came out of the place with a smile on her face and an appt for 4 weeks from that day. She asked me if I could call the Dr and let her now how impressed she was, so I did, and I am here to tell everyone to give Dr. Roy's office a chance, they will treat you like you deserve to be treated.

FYI - the previous Ortho had collected all of the insurance money for the span of the braces contract with my insurance company, except for the removal fee!! Dr. Roy is doing all of the work (approx a year) without a guarantee from the insurance company that she will be paid, except for when she takes the braces off...who does that? I'll tell you who does that.. a...

It has been a year since my braces have been removed and I have had nothing but positive feedback ever since my smile was fixed by Dr. Roy! Dr. Roy is extremely meticulous and genuinely cares about each and every one of her patients. My experience has been fantastic. What I like most is that she offers a one-on-one experience, meaning that she can only see one patient at a time, therefore ensuring that every patient's smile receives the TLC it deserves! As an added bonus, Dr. Roy is very flexible with her hours. Many orthodontists do not offer after school appointments but Dr. Roy does. I have never had an issue with scheduling my appointments. Dr. Roy truly understands her craft and I promise you won't be disappointed with your experience. Not only is she amazing, her assistant Arelise is as well! She is very pleasant and always has a bright smile on her face. I urge you to have a consultation with Dr. Roy if you are looking for an orthodontist that is pleasant, skilled, and caring. You will not be...

I visited the office about two years ago. I expressed to Dr. Roy that I wanted to try something different than traditional braces because of their appearance and Invisalign because I just didn’t have the disciple to use them consistently. We discussed lingual braces (braces that go on the back of your teeth). While Dr Roy didn’t have much experience with these braces, she was willing to give them a try to work with me. Over the next two years I met with Dr Shah periodically for adjustments and maintenance to get my teeth to a place that we were both happy with. Taking the masks off in pubic once the COVID numbers started to decline was like unveiling the new me with my perfect smile/teeth. I would highly recommend Dr Roy, Dr Shah, Arlease (sorry about the spelling) and the rest of the team at Troy Ortho. It was truly a pleasure and I couldn’t be happier...