Legacy Appliances — Attraction in Livermore

I'm incredibly frustrated with this appliance company. I paid for two orders of appliances in full for my clients, but they still haven't been delivered. I have contacts that can confirm the appliances are in the warehouse. I've even gone down to the showroom in person to request my appliances and asked for the contacts of who could open the warehouse so I could take possession of them myself. I've left messages with the owner on her cell phone as well as texted her with no response. I've contacted the owner of the building and left them a message with no return call. It seems overnight that they closed as fast as possible and pulled the sign off the building. This portion of the review is for the owner and the person holding the keys to the warehouse...John, I have it on good authority the lease to that warehouse is in your name and you have the key - I'd like my appliances within the next 5 days otherwise I'll take a legal course of action to gain possession. Once I receive both orders IN FULL and can hand them to my clients I will happily take this review down. But not until then. If you try to sell these appliances to anyone else in the mean time I will take...

Two stars based on the fact that we purchased 2 Sub Zero fridges and a Cove dishwasher from Legacy in 2020 with an overall positive experience. But, times have changed.

At the end of June of this year, we visited the showroom with some additional needs around microwave options. After a seemingly positive experience with a person named Faith and after providing her with detailed measurements and specifications before we left, we never heard back. Between June 24th and August 2nd, we left 3 separate messages that all went unanswered as well. In the end, we shouldn't have been so patient as we've waisted so much time.

It takes nearly no effort to be responsive. It's a competitive market out there, we've taken our ongoing business to Airport Appliance....

We made a purchase from this company May 2021 that consist of Bosch Fridge, Bosch Stove, Bosch microwave, and Bosch Dishwasher. It's almost a year and we still have not received our dishwasher. When we placed the order and paid for everything they said it would only take 2-3 months. Going on almost a year now and they said it should hopefully come in May. WOW literally a whole year later. Let's not forgot never once did they ever follow up with us to provide us with an update. We had to keep calling to see what's going on. Spending $8k isn't just penny's but I guess all this company once is your money and won't ever follow up with you again. I will never use this...