Not what it used to be...||Where to begin? I called to book my stay on Monday, March 11 at 3 pm. First, I called the Spa to arrange a couples massage, left a message and waited for a reply. At 4:30 pm I called what I thought was the front desk and spoke with a gentleman named Jesse. He said if I book now, I cannot cancel the reservation. I informed him I was waiting to make sure the spa could arrange a massage so I did not want to book until I knew I could confirm the massage. I should have known he was offsite when he conferenced the spa into the call to inform me I could not cancel an appointment for tomorrow if I scheduled it today. ||When choosing a price, the AARP rate was the best option; however, he told me I could get 20% off everything if I paid the full rate. Everything (I was told) was included: the spa, restaurant and bar/drinks. I asked if the restaurant was open because I thought I read on-line it was not; he stated yes, everything was open and I could use the 20% off discount. I was staying there because my home was being renovated and just wanted to sit in the hotel and relax without leaving to get anything. ||The room was only $219.00 per night; however, that does not include the “resort fee” and other taxes/fees. When it was all said and done it cost over $300 for the night. Being familiar with the area I inquired about an upgrade seeing as there is no “resort” (beach, outdoor pool, outdoor bars) during the winter, and if I could get my room upgraded. I booked the room and I asked if he was working on Tuesday, he said no but I would see him on Wednesday morning when he worked again. | We checked in on Tuesday and there has never been an employee named “Jesse” working reservations at the front desk. Apparently, they have an off-site booking service through their direct line. Upon check-in we find out the restaurant and bar are closed so now we have to walk up the boardwalk to get any food/beverage (no discounts). We got our massage, I requested and paid extra for a deep tissue massage. It was not worth the extra money.||We were able to order a $45 bottle of wine after the massage, they did take 20% off the massage but not the bottle of wine (as promised when we booked.) I inquired about that at the spa as we were leaving and was told the front desk would take the 20% off upon check out. When we checked-out we were informed that the spa manager was supposed to sign off on the 20% discount charge. ||At check-out I inquired about the $45.00 resort fee. We are local to the area and understand it is winter time. What exactly am I getting for the $45.00 fee since there is no indoor restaurant, bar, outdoor beach, outdoor pool, (the resort part); and there is no room service available. I was told the “resort fee” includes parking, (the lot was almost empty) gym/indoor pool, and the two water bottles in my room. We have traveled extensively and every hotel chain and/or boutique hotel we have frequented offers these amenities as part of the overall experience. We decided to leave Ocean Place and booked the Marriot Suites for 3/14/24. Marriot Suites provided parking, two (2) bottles of water in the room and a gym/pool as well, no resort fee, and had a good on-site restaurant with room service and much a larger room. Breakfast/coffee was also available the next morning. We spent approx. $250 total and that included the deluxe king suite/room service/dinner/breakfast/tip.|We have stayed at Ocean Place numerous times since it was built. We have visited and enjoyed the restaurant, bar, and spa off season in previous years. The hotel feels like it is being neglected. Since the deep pockets of Hilton are no longer running it, I assume whoever owns it (United Capital Corp?) cannot afford the upkeep? ||We definitely want to complement each and every staff member working so hard to keep the place running as the ice machine was not working on my floor and the person working at the front desk had ice up to me in record time. Susan who manages the Spa was also excellent. I told her about our massage and our dissatisfaction. She could not provide an additional discount; but understood my issues with the resort. I told her I would be writing a review. The staff itself seems to understand the importance hospitality plays in the overall success of the hotel; however, they cannot deliver the quality they know the resort requires since the corporation does not provide the financial resources. We would have enjoyed the spa much longer, relaxed entirely on the premises, had dinner and spent more money if the amenities were open.