LA Beauty Club — Attraction in Los Angeles

This was my first time getting a weave, and I told my stylist this. I wish I’d known a few things ahead of time because the stylist did not leave enough hair out, so even though it has only been two and a half weeks, I can see the wefts on my left side of my head, and I have to be really careful how I do my hair so they aren’t super obvious. I also cannot wear my hair in a ponytail without the wefts showing on both sides in the front. :( This means I have to style my hair every day or wear a headband to cover the wefts, but they are also very bulky in the front on the left side and difficult to conceal, even under a headband now that it has grown out a little.

I called the next day to say that overall I was pleased with how it tuned out, but I can’t pull may hair back without the wefts showing and asked if things could be fixed. I was told that since the braids are all connected, there wasn’t anything they could do besides take the whole thing out and start over. After spending nearly $700 for the hair and service plus tip, it seems unacceptable for a style to look good for less than three weeks. I purposely didn’t look because I wanted to be surprised, and it turns out that was a mistake. It looked great down for the first week or so, but now the imperfections near the front of the install are becoming more obvious and difficult to conceal due to the bulkiness of the layered wefts near my face. I don’t think I’ll even get a month of wear out of this style. It’s really unfortunate because my stylist was very kind. I just wish she’d asked more questions about how I usually wear my hair, so I could have told her to leave more hair out. I’m tempted to try to cut some of the weft in the front to try to get it to lay flatter and sew it back down, so that maybe I can get another 2 weeks out of it, but I’m worried the whole thing will come undone!

There was no offer to fix it when I called, so I’m not sure what to do. I saw lots of beautiful work being done at the salon when I was there, and I might give this place another try, just with a different stylist. See pics for the terrible grow out. :( My advice is to be VERY explicit about how much hair you want left out to avoid ending up in my situation.

Update: I took the weave out, and omgggg I lost SO MUCH HAIR, most of it right from the root. I have had faux locs, both crochet and braid-in, cornrows, and twists, and I have never lost this much hair before. I’m devastated. The hair that’s left is very fragile and was damaged (we’re talking very split ends) up the hair shaft past my shoulders. My hair was a little past shoulder length and very thick before this install. I’d been working on growing it out, and I thought this would be a protective style. I can only guess that the braiding was too tight and that the friction caused by not having a wig cap caused damage to the hair that was braided and tucked under in the back. I couldn’t believe it when I took the style out. I had to cut off so much hair. So so sad.

Nobody from the salon has reached out to try to apologize or try to make it right either, so I’ll definitely never go back and would caution anyone against going due to the risk of losing hair. Do NOT buy their hair either. It was so tangled and dry and very matted by the time I took it out. I was given no hair care instructions, so I tried all kinds of things to bring life back to it, only adding to the cost. I ended up throwing it away. All in all, this was a huge waste of time and money, and I’m worse off now than before I went in. :(

Response to the Owner’s Comment:

1. I did not leave the style in for 9 weeks.
2. Protective styles do not require cutting hair up to the nape of the neck after removal due to damaged ends.
3. Shedding is normal, but losing all of my edges is not normal, and neither is losing handfuls of hair from the root. I’ve had faux locs, which were much heavier and lasted longer, that did not result in nearly as much shedding.
4. Incorporating education would be helpful
5. A true apology would...

I really wanted to love this place. It is black owned, close to my home and I got a really great sew in by Kay. The hair was quality and her work was amazing. I would give Kay and the hair 5 stars for the sew in, but the management and customer service zero. I'm so disappointed in how I was treated when late for my appointment today. I was accused of getting stylists phone numbers (which I never did, and they don't allow) and was not offered any grace in consideration that I was being texted by a number number I thought was the salon -- a number I contacted today to inform of my tardy.

Before my first appointment, I received a text that clearly says, "This is LA Beauty Club", and refers to itself as "we" and "us". I saved the contact as LA Beauty Club and texted that # throughout my appointments. I texted that # this morning to advise of my late arrival. When I arrived, the lady at the front desk informed me they never received my text, so I showed them the thread and she just said repeatedly, "that's not our number". I'm like, "but you can see how I'd think it is and how that would be confusing to me as a client?". See the photos attached for reference.

My phone silences unknown callers so unfortunately I missed their call. Had I been called by the number I saved and was texting with, perhaps I would've been able to tell them, I'm still coming and could've avoided missing my appointment and being charged for the full service. But rather than acknowledge their mistake, she kept telling me their # is in the confirmation email they sent. Obviously businesses sometimes have more than 1 line. And if the business texts me and says "this is the business", how am I supposed to know it's not?

I also had to repeatedly tell her that I don't have any stylists #. I was accused of it possibly being multiple stylists # who could've been texting me but at the time I’d only ever scheduled 1 appointment w one stylist. She then said it must've been a stylist texting me and she will need to handle that as it's not allowed.

If your stylists are not supposed to text clients, then don't punish the client for the mistake. I understand I was late and there's a fee. In the past, I have honored their late and cancellation policies and fees with no problem, see texts. My issue is how I was spoken to and gaslit today. I was not treated like the high value client I am. Instead of acknowledging the situation for what it was and being understanding of how I could've thought I was texting the salon, she was condescending. Worst costumer service I've received in a long long time. I am a friendly customer who is also a professional and business owner of 15-years myself. I would never treat my clients such a way.

I will also add that yes, I was late today, but my last appointment with Yi I was early and it didn't start until 30min after my appointment time. It was a silk press 1 week ago, which was just okay -- probably the worst silk press I've ever gotten, fluffy and only lasted a day or two. The reason we didn't start until 30min after my appointment time was because we were waiting for the sink. They only have 1 sink which is inconvenient but I didn't complain. I had a smile the whole time. My stylist got on the phone and complained to everyone in what sounded like a group chat, reminding them to clean the sink after each use, as the sink was dirty and that seemed to be part of the hold up. This makes me feel more upset that my appointment today could've been honored as my last appointment didn't actually start until 30min late anyways.

I'll be taking my business to elsewhere. I need to make sure I'm not only looking good but being treated with kindness and respect at places I'm...

I have been to LA Beauty Club a few times, but this past appointment will be my last. I went to Dez for Natural Twists a couple months ago, had a good experience besides her seeming annoyed that I didn’t detangle my hair before my appointment, even though my hair was just simply in its natural state. Detangling prior to an appointment shouldn’t be required when you go to a professional stylist for a service that includes a wash, and it definitely wasn’t noted when booking. I came this week for another appointment for the same style with her because I did like the results I got last time. This time around, communication, professionalism and the ability to work on my hair was completely lost. I was told by Dez right when I sat in the chair for my appointment that she could not do the style I booked. I was confused because I literally got it done by her before, called before that first appointment and was told by a manager that the size twists I wanted could be done, AND the other manager Kay commented on the style during my first appointment saying it “looked so cute”. This time around, Dez said “she would get in trouble” if she gave me the same size as last time, no apology or acknowledgment of how messed up this was. I should have been given full notice of this ahead of time. I knew I wouldn’t be happy with the size she wanted to give me, but instead of leaving, I did a wash, blow dry and trim. I wish I had just left.

Dez literally played in my head this appointment, no proper dentangling with proper tools for my hair texture (a fine tooth comb on dry hair at one point), from the wash to the blow dry. I was so upset because I have done better blow dries on my hair, and I ended up having to re-blow dry and detangle my hair at home. She remembered me enough to say she couldn’t do my style, but couldn’t remember how to work on my hair.

The customer servicing afterwards when I complained to management (Kay) felt so fake and no acknowledgement of what they did wrong. During the beginning of my lack of service, Dez mentioned to another stylist that she had an appointment at 12:30, so did you just refuse to give me my full style since you double booked? My appointment slot was until 1:30. There was literally no explanation as to why they would allow a client to come all the away to their salon, to not get the style they booked, so I can’t help but wonder.

The disingenuous customer service today, the lack of care to give me notice or some type of explanation other than “I’ll get in trouble”, and the lame blow dry and trim I got today are the reasons why I will never be back to this establishment and I will never recommend anybody to go here ever again. I used to talk it up because it is Black women owned, but this was some of the worst service I have ever experienced in LA. Thanks for the...