Mikey's Hook Up - Silver Lake — Attraction in Los Angeles

Mixed Experience at Mikey’s Hookup – Convenient Location, but Limited Advantage Over Apple Store

I brought my Apple Watch Series 6 here for repair, and while Mikey’s Hookup offers a helpful drop-off point as an Apple Authorized Service Provider, it’s not necessarily a better option than going directly to an Apple Store.

Pros: • Convenient for those in the Silver Lake area who want a same-day, walk-in option without needing an appointment. • The shop carries a range of electronic accessories, audio gear, cables, and other items—sort of a hybrid between a music store and electronics shop. • It offers an alternate way to initiate repairs when the Apple Store is fully booked.

Cons: • They don’t perform repairs on-site. Devices are still sent out, just like at the Apple Store, but the process lacks the smooth integration and visibility Apple provides. • The work order number they give you isn’t traceable through Apple’s support system. When I contacted Apple Support to check on the status of my repair, they had no record of it whatsoever. • There’s no option to have your repaired device shipped to your home. You have to physically return to pick it up—which is less convenient, especially when Apple offers direct shipping for most repairs. • When I picked up my repaired watch, it was just handed over—no Apple packaging, no protective wrap, nothing. Normally, Apple returns repaired devices in proper packaging with protective film. • From what I could tell, the watch wasn’t shipped out immediately after I dropped it off, which delayed the whole process unnecessarily.

I ended up using Mikey’s Hookup simply because I didn’t have enough available credit at the time to place the temporary hold required for Apple’s Express Replacement. Also, I couldn’t secure a same-day Genius Bar appointment at my usual Apple Stores (like Pasadena or Downtown LA), and since I was nearby, I decided to give this option a try.

Bottom line: If you’re nearby and need to drop off a device without waiting for an Apple appointment, it’s a viable option. But if your priority is speed, convenience, and end-to-end transparency, going through the Apple Store directly—or initiating the repair through your device—is a much smoother...

Just left there. Tried to take my IMAC to get repaired which hasn't been booting up for a while. When I took it in, the person working the desk (not a technician) tried to boot it up, after about 2 mins, he said he would ask the technician. Without even coming out to look at the computer the technician told the person working the desk that it was a “firmware lock issue, from whoever owns or previously owned the computer. Like a job or company. And that I would have to show proof of purchase to get it worked on.” I told him that was impossible because I bought the computer brand new from Apple. Once I showed him proof of such, and expressed the most important goal of mine was to retrieve the files on the IMAC, he went back to talk to the technician again. He then came out and said the technician said “since it’s a firmware lock, they couldn’t save the files and would completely wipe the drive.” Again, the technician never even looked at the computer, and Im 1000% Sure the issue is NOT a firmware lock. The guy at the front desk was nice and at least tried to show an effort to brainstorm other solutions. I drove across town to go here because of the good reviews here on google, and this is literally the first google review I’ve ever left, But am obviously disappointed there was almost zero attempt to see what the issue was. I will find a place to fix it, and I will follow up on this post with pictures and documentation that the issue is not a...

If you have an issue with an Apple device just go to the apple store. If you have an issue and you're a woman- go somewhere else. After paying $80 for a diagnostic service that would be applied to any service that needed to take place Mikey's hookup provided a quote for a service that wasn't needed. Not only did they say it would cost over $1300 to repair, once I took it to the genius bar for a second opinion Apple said that repair shouldn't cost more than $500. Mikey's hookup also said my computer wouldn't charge, though it did. Wound up just selling my computer in question back to Apple, which they said they wouldn't be able to take back if it wasn't charging. In the end, it was at a full charge and I had $250 back from Apple. That, plus a student discount was put towards a brand new computer at a lower cost than what Mikey's hookup quoted me for a service I didn't need. I contacted Mikey's hookup to let them know their prices were predatory. Now I'm in a dispute with my credit card company trying to get $80 back since it appears this company wasn't planning to help me at all and instead take advantage of me.

Edit after response from Mikey's Hookup: Hey, that's ok and thank you! Perhaps you missed the part where I was given a quote for a service I didn't need and told my computer wouldn't charge when it in fact would. I went ahead and put it on here for you to read again. Your response doesn't change your taking advantage of...