Nail Club LA — Attraction in Los Angeles

EDIT: Minutes after posting my honest review, Nail Club LA salon called me (I did not answer) and then they texted me. I truly would not believe what I’m about to share without a screen shot, and unfortunately I cannot add a photo here after I’ve posted an initial review. So, I’ll be attaching the screen shot of the text exchange via my review on Yelp.

Nail Club LA texted me “Vera, good evening, this is Nail Club LA . You just wrote the review about your experience today. We are so sorry to hear that from you. Can we refund you $30 for pedicure for removal of this review?”

Again, the screen shot will be attached via my Yelp review bc this is insane. Instead of publicly responding to my review and outlining what they will do better next time, they tried to bribe me with a $30 refund asking me the DELETE my honest review. This is such a poor and dishonest way to do business. They care more about the facade of their reviews, versus actually providing a good service.

This doesn’t surprise me that much as they are already okay with quoting clients random prices that change at their discretion. However, offering me $30 to delete an honest experience is truly something I never thought I would experience. I was a loyal client for a year, and this is how I’m treated. There were a few other instances where the service was sub par, yet I let those slide as I am an understanding and reasonable person - I understand that a business cannot always offer impeccable service.

Today’s pedicure experience at the salon was my last straw - yet I was still considering coming back for a manicure. I will not be returning to this business, and I suggest you really consider whether or not you want to support a place that tries to bribe their clients into removing honest reviews. I can only imagine how many other people they have successfully bribed into removing honest reviews.

Below you will find my original review.

————————————————————————————— I am saddened to write this review as this was my go-to spot for mani and pedi for the last 12 months. Came here religiously. Today’s experience will mark the last time I get a pedicure from here, possibly a manicure as well. I just paid $110 for a regular gel French tip manicure. That alone is insane. I had to ask my nail tech a couple of times to change the French tip design on one foot, asked her to do it again (twice) on the other and she just didn’t do it. I speak Russian so I know it was not a language barrier situation. She cut up my toes a couple of times. At the end she asked me if I wanted a the dead skin removed on my feet. I was confused bc…yes of course I want that? Isn’t that usually included in a pedi? I go to pay and learn that I was charged $10 extra for “callus” removal. I was shocked, and I’m kicking myself for even paying this without challenging them - however - I just wanted to get out of there. The nail tech removed dead skin, I do not have calluses. It took her maybe 10 seconds on each foot to remove the skin. So I paid $10 for 20 seconds of work.

Im aware that they charge extra for a French tip design, that is fine. Today I was charged $10 extra for gel removal (removing the pedicure gel from a pedicure I received from this establishment - which seems unreasonable) and then $10 extra for the callus removal.

My pedicure was $110 in the end, again for regular gel French tip manicure.

They are not upfront about the prices, prices seem to change on a dime, and there are so many different nail techs that you basically have to get lucky to leave with something looking nice. That is not the right way to do business.

Truly saddened about this, as this used to a nice...

I really hate to leave a bad review. But I recently went to this place and I hate to say I will not return. I had an appointment I forgot her name I think it was Adei or something like that but when I arrived parking was limited but I was able to park at the meters. The front desk lady was very nice. My appointment actually started on time compared to other reviewers but it still took my nail tech 2 hours. I am a regular with getting my nails done but this was my first time at this place. 2 hours seemed way too long. Especially for a fill in/balance. I had to extend my meter and she wasn’t even painting my nails yet. I will say the manicure part was excellent. My hands and cuticles felt amazing. I was a little offended the girl didn’t believe these are my real nails and she seemed a bit annoyed that she was even doing them. She seemed even more annoyed to do a simple nail art. She spoke to her friend most of the time in French or Russian idk which isn’t a problem but felt kinda rude. I know it wasnt Spanish bc I speak Spanish. They did serve water/champagne/soda which is nice. But I spent $92 including tip on paint that chipped in a week and she never fixed my split nail so it cracked it half also after a week.

I came back on my day off to have my nail and the chipped paint fixed. She put a gel-x nail on it and then told me she didn’t have enough time to repaint 2 nails bc her other client was there. I did my due diligence by making an appointment but you don’t have time to completely fix things? She also tried to do the whole oh I don’t remember you/ is this my work thing. No thanks! For me being new to the area and also paying a lot of money that upset me. They were generally nice people. But it was the worst service I received. I would save your...

UPDATE: I've been back now 3 times because they do a great job and I basically knew what I was in for. The last time I was there I was charged $30 for ombre French. Regular French is $20. I was not aware it was going to be this much. Nonetheless, I paid $105 for a gel manicure with a design. This is waaaay too much for a mani. Still terrible parking. Still lots of upcharges. I tried to make an appointment today and was told that unless I take down my original review, I can't get an appointment. I guess they dont like reading the truth. ORIGINAL REVIEW: Tbh, they did a great job. My issue was the misleading pricing that was not mentioned or posted. If you are getting any kind of manicure, they charge $10 for polish removal on top of the $55 gel manicure charge. I have never been charged a removal charge at any nail salon I've been to. When I went to pay, they added another $10. Their reason was that I had an "expert" nail technician. They never asked me the quality of tech I wanted. Why should this even be a question? Shouldn't everyone employed there know what they are doing? Isn't that a reasonable expectation? I was told the posted prices are for less experienced nail techs. The parking is also awful! It's a very small lot and was completely filled at 5:30 pm. The techniques used were also odd. For example, they did not use any water until my pedicure was totally done. They used a metal kitchen bowl to fill a larger plastic bowl. The chairs are reg chairs that are up a little off the ground. They polished and put one finger at a time in the curing light. My toes and hands look great, so I'm conflicted because of the outrageous pricing, lack of parking, and overall odd experience. Maybe good for twice-...