The Room Organic Spa — Attraction in Los Angeles

The one star is for the nice people and chill atmosphere. I would describe the mani-pedi as STREAKY. GLOOPY. IRREGULARLY SHAPED. I would share pics but I got rid of this awful, embarassingly bad mani-pedi polish within four hours of getting it. I was going out and had to fix the train wreck so I wouldn't be embarrassed when I went out that night. STREAKY: Not sure how a manicurist thinks streaky uneven coverage is okay... GLOOPY: Polish was so heavy that it didn't ever dry. Four hours later, still not dry. The top coat of color didn't cover the bottom coat of color, creating a seam-type appearance. I did better than this when I was eight years old! ERATIC SHAPING: I also realized with the polish off that the shaping was totally irregular and actually worse than when I sat down for the manicure. Instead of "round, even" that I asked for, I got points, angles with some nails longer on one side than the others, one nearly square nail, all over the map, all different shapes. My big question is: how could the person doing my nails think that this was okay? Seriously. I knew better than this when I was eight and first started...

So, I just had such an incredibly lovely time here that I actually made a Google+ account just so that I could review it. I feel so spoiled and pampered right now! Lan (Lon?) did an incredible job on my nails, was sweet as pie, and made me feel like a princess. I was already in love with this place by the time I was handed over to Angie to do my eyebrows, which I am very, VERY particular about. I just moved to Los Angeles from Connecticut, had to leave my beloved eyebrow guy (who I was spending 10$ more on) and never thought I would be happy again. Angie did an INCREDIBLE job. The arches are perfect and clean, and she kept them just as thick as I wanted. Not to mention she created them out of an absolute mess, as I have been too fearful to get them done professionally in almost two months. Anne (or Annie) at the front desk offered me water upon my arrival, coffee right before I left (how did she know?!) and hugged me on my way out (I'm pretty obviously a hugger.) The prices here were exactly what I would pay back home for not even half of the kindness or professionalism....

I'm a working mom who literally never gets a second to herself and I was so looking forward to relaxing for an hour or so during my mani/pedi. My husband bought me this gift card in March of 2020 and I'm JUST NOW getting the chance to use it because of the pandemic. I arrive here only to get perhaps the quickest, sloppiest nail treatment of my life. My 1 hour mani/pedi service lasted at most 15-18 minutes. I literally felt like I was part of an assembly line. The woman doing my nails rushed so much that when she was finished she bumped my finger with her cart and didn't even redo it. She just tried to cover it up. I then asked the woman doing my toes to please fix it, and she just put another clear coat on top of it. They didn't remove excess polish on my fingers or anything when they finished, just rushed to start on the two people next to me. I'm so disappointed in...