The WEED - By 818 Brands — Attraction in Los Angeles

A little long but worth the read.

In the past I would have given this dispensary a 4 star but the most recent experience has lost me as a long time customer.

I purchased a $50 bottle of CBD tincture only to have the plunger malfunction a couple weeks after I purchased it. It happened while the bottle was packed in a hygiene bag during travel and the entire remaining contents, about 80%, leaked out. The plunger portion on the cap came out of its grooves that hold it in place. I used the product just fine for the 2 weeks before so it just wasn’t designed well enough to handle being packed for travel. I’ve had plenty of success with other manufacturers packaging. This item was made by Care by Design and I will not be using them again.

I returned it to the store to show them and I expected a replacement and even offered to pay for the 20% that was used. They refused for the moment until they could contact the manufacturer. Three weeks later and still no follow up from them so I stopped by and left my number again and a follow up with one of the employees. A week later now and still nothing. No follow up or anything. I even have a history in their computer of long time customer loyalty but that didn’t make a bit of difference. Even told them this incident will determine if I continue to be a customer there and still nothing. I expected more from this establishment.

CBD has only medicinal value, no high, so it boggles my mind that they have sub par customer service in a medical industry. Hate to say it but as a paying customer I’ll be going with the highest quality product (to include packaging) and reliable customer service out there and I’ve since moved my business to Urban Treez...

THE COSTCO OF CANNABIS!! You can find everything here! I spent a good half hour or more going back and forth pursuing the tremendous amount of options they have (and that was that I was only looking in the edibles section). I could spend all day here and STILL find new things. I was able to find the WYLD edibles that I needed which were out of stock at another more expensive dispensary. From the moment you walk in, EIAN, makes you feel comfortable and just gives off good vibes. He also gave me some really helpful info and recommendations on some syrups I hadn’t tried. TATTIANA was the bud tender who helped me. Once again, another friendly person who let me know about their AMAZING deals and was very patient with me as I couldn’t make up my mind bc of the tremendous selection. I also happened to run into another employee, GARY, who I had known previously from another dispensary. He is one of the nice and coolest people out there. He is a genuine kind person and personable. ALEX was another really kind and chill person. SHAY (I believe was his name) came by too to introduce himself and make me feel welcome. ELISSA is a sweet heart who btw has awesome colored nails. Everyone pretty much stopped what they were doing to come welcome me and chat. It is a genuine family feeling you don’t get from other places. These people are great. This place is a gem. Not only is the selection massive and in stock of everything and anything your mind can think up. I am not one to write reviews, long ones at that, but this place is deserving of one. I’m hood this review brings in more customers but at the same time I want to keep it my special hidden gem lol. Go here! You will...

From the feeling I get, everybody here is here not just to sell product, but to sincerely listen to you, and give you a true appraisal of what they see your needs are, and dispense whatever they feel is appropriate. They are not there just to sell you some product and quickly move on the the next customer. On my 1st visit, I worked with Autumn, who was SO patient, so full of information and personalized advice, and showed sincere interest in my personal needs. Combining those attributes with her obviously well-developed extensive knowledge, made it such a positive experience. Autumn advised me---because this would be my 1st experience with cannabis, to start conservatively. We decided to see how it worked out and take it from there. I am so glad I waited while she finished her lunch break! This was at the end of December. Today, Jan. 28, I was help by Nicole. First of all, she is such a nice person, and is also there to listen to me tell her what I was there hope that a cannabis product could do for me. She was also was very patient in hearing me out, and then to thoughtfully tailor what she thought my needs were at this point. She did not try to oversell, but to the the contrary had me obtain smaller amounts of product so that I can see how they work. she was a pleasure to work with. This is a really good store, and I highly recommend you...