Labcorp — Attraction in Lower Merion Township

The receptionist at this location was hostile and unhelpful. My 9-month-old son had a bloodwork appointment and we waited 45 minutes before giving up and walking out. I had an issue with the kiosk and the receptionist REFUSED to help us, telling us that she was "busy" and the kiosk was "the only way to check in." Apparently the sign in the waiting room indicating that staff is "happy to assist with check in" is just a joke.

There was also a sign on the receptionist window that said:

"Helen Waite is now in charge of rush orders. If you are in a hurry, please go to Helen Waite."

I'm really shocked that a healthcare service would condone such an aggressive and crude message toward its clients - literally telling us to "go to Hell"? This place is beyond a parody of poor customer service.

People rely on you for medical care. You should be ashamed...

It genuinely takes a lot for me to complain or leave a bad review but the workers are extremely unprofessional. It wasn't even 7:30 AM and the woman at the front desk was completely fed up with the like, 3 people in the waiting room. Seriously girl work on your threshold for people if you're going to work in customer service. Nobody deserves to be treated as poorly as she treats people. As someone who deals with medical stuff and has to constantly take time out of my work schedule to attend appointments, I expect the workers to do their jobs and to do it with kindness and compassion for the people in their office. I give everyone the benefit of the doubt (to a fault) and will assume it's a bad day, but judging by the past reviews she's always like this. Just get a new job if you hate yours so much, nobody is forcing...

My appointment was for 1:15PM on a Friday. I arrived about 25 minutes beforehand because that's just how I do things. The location was clearly signposted and there were no stairs to get in. After checking in using the electronic kiosk (not my preferred method but it worked and didn't talk to me so it was fine) I sat down and opened my book to wait. Before I got through a page, I was called in at about 12:55pm. I sat while Aaron, who was on duty, checked in my lab orders. At about 1pm, I was directed to a clean and small room right next to the front desk. My blood was drawn quickly and painlessly, and I was bandaged up. I was out the door by 1:10pm, only 20 minutes after arriving outside and 5 minutes before my appointment was even scheduled to begin. Aaron in particular was quick, efficient, and thoughtful....