GameStop — Attraction in Macedonia

I used to love going to this Gamestop, it's my local store, but after how I was treated today I'll be taking the drive a bit further.

I think the rep was named Nathan, he was incredibly rude when I tried to do an online order return. At first he asked for the paper invoice, which was never in the envelope, and when I explained that to him he responded "so they just printed it and then threw it away?" as if I was lying.

I showed him the order on my phone on my account and he said he can't look up my online orders on his end. I also showed him the email Gamestop sent that said that they were experiencing issues with their order update system, which might have been why I didn't get a paper invoice.

But the worst part was that after he told me to call customer service and I was asking what they could do about the situation, he basically just turned to the computer and pretended like he was working on something. I asked two more questions and he didn't respond, pretended I wasn't there. I guess since he didn't care to help he'd rather pretend I was gone.

I left very disappointed and when I called another Gamestop store, they said they didn't understand what he was talking about as all I'd need is my email and my order number and they can do a return. So what was the big problem? Why waste my time?

The rep lacked experience and brain cells and shouldn't be trusted dealing with customers unless you want to keep...

Very disappointed in my experience here. The young man “working” the store stood behind the counter while yelling across the store to literally everyone who walked in the door demanding that they wear a mask. He was just down right rude. I work a public service job and can appreciate the frustration of enforcing a mask mandate (this is the only game stop I’ve been to that has a mandate), however there is a right and wrong way of handling it. He definitely needs some further training as his customer service skills are severely lacking. I’ve been turned off by game stop lately for a variety of reasons - like if I buy a new game I would prefer to take the cellophane off of it myself, how do I know that it is truly new if you already opened it? And if it’s a game store, I expect there to be more games than kitschy pop culture merchandise - but this most recent encounter reminded me why online shopping has become a preferred method for so many people. If I am leaving the house and quite frankly spending more on an item it is because I am expecting a certain level of service which one will not...

Went in to ask a few questions about how I can play xbox on my pc. Guy behind the counter really didn't want to try and explain. I left, youtubed it and found that all I needed was a wireless controller. Went back to gamestop and looked at the availability, picked one on the plastic cards hanging on the wall to indicate what controller i wanted. Guy said they dont have that one available. I said no problem, will take the other color. They didnt have that one either. Ok, no problem i will take whatever you have and he finally tells me they dont have ANY controllers available. I asked why they have the cards on display as of they did and his response was that they get paid for having the cards on display. I went to Best buy which is in THE SAME PLAZA and got it for less than Gamestop. I was planning on buying some used games when i get back from a trip next month, guess i will just get them at ebay. Good luck staying in business, the store was completely empty...