Doesn't even deserve a one star. Only Got one Because they have Tarte shape tape in store.
First Time in Ulta and last. Living in Canada we don't have Ulta as of yet so on a road trip thru the states thought id stop by pick up some Tarte shape tape as it takes over a week on order to Canada.
Ignorance at its finest with two girls working, one girl was clueless about everything and anything to do with the products.She told us they had a promo with benefit when we asked what it was... she had no idea and had to go ask another employee.
Standing near the cashier looking thru the mini sections they have, the girl at the cash repeatedly kept saying i can check you out here. WE WEREN'T EVEN DONE SHOPPING.
When we were ready to checkout, they asked for our phone numbers to redeem the points. Let them know we are not from around here and its OK then shouts to another customer if they'd like the points im not taking, the customer awkwardly declines but i tell her its OK i will NOT be returning to an ULTA again. The cashier writes down the customers account # and gives me friends points to her as well we were fed up at that Point with the demeanor of the two girls. The one girl asks were are you guys from that you don't want the points we let her know Toronto, Canada. She LETS OUT A BIG "OHHH" WITH A LOOK ON HER FACE OF IGNORANCE !! BIGGEST AND I MEAN BIGGEST disappointment when vising An Ulta for the first time and being excited, to not caring if i never went to one again!
ILL STICK TO MY SEPHORA HANDS DOWN! ULTA ITS TOO BAD HAD I HAD A GOOD EXPERIENCE I WOULD'VE STARTED SHOPPING ONLINE AND...
Read moreMy friend and I went to have a birthday shopping spree at Ulta. We were sorely disappointed to find that they were out of quite a few of the things we wanted to buy after trying them on! They seemed to look well stocked, but every time we tried on a lip color, it wasn't available to buy. Which brings me to the next pain point - they were out of tissues. Completely, the whole store. So there you are trying on black, silver, and blue fantasy lip colors (the stuff that does not come off nicely), and in the middle of it you find you've used the store's last tissue. The lady servicing the Clinique area also literally followed and stared at us. I'm in my late 30s, we were not rambunctious teens or the like. Just regular women sampling new fun cosmetics to try. We were carrying quite full bags with us so I'm not sure if she thought we were going to steal something or what, but I have no idea why we were being monitored. We used all hygienic practices with the alcohol, cotton balls, q-tips and sampling applicators so I really can't figure it out, but after spending $200 in there I'm not happy about the "potential...
Read moreThe store is usually fine but just had the weirdest air today I went in looking for a contour product and the 2 people working at the time was a cashier and a Lady with a Clinique Logo on her lab coat so I’m guessing a rep of some sort. So I’m wondering around to start really looking to see if there any other workers already on the floor and found none so I ask the cashier but the Clinique lady walked over and helped cool no problem. But she took me right over to the Clinique section without asking my price range which is odd but I assumed I could work that in some where but I never really got the chance she just kinda kept going and taking me along the more expensive side without really talking with me more at me which made me feel awkward. She was recommending great products just out of my price rage so we finally get to ones that were on sale and I got one of those. Again she recommended great things and we eventually got to something I bought but Took a while...
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