LH Med Spa — Attraction in Madison

I write this review with extreme reluctancy, but I have been pushed too far and feel I have no choice but to let others know about my experience.

I have used LH for a various number of services and have spent thousands of dollars with them on anything from injectables to facials. The last appointment I went in for was Brazilian laser hair removal. I had previously gone to them for laser hair removal from the waist down without any issue – unfortunately, they let my previous technician go, and I was scheduled with a new APN named Madison who had less than 1-year of experience. I like to think I have a high pain tolerance, but this treatment was so unbearable I was flinching so hard my back was coming up off the table, and I was in an extreme amount of pain that the APN ignored. The APN also increased the power of the laser even though I had not been coming in frequently enough to warrant an increase. By the next day I had multiple open burn wounds in an EXTREMELY private area, to the point where I could not wear anything but sweatpants.

I called the next day to see what I should do, and the manager Bri told me I needed to email in photos to her of my labia (WHAT?!) and when I told her I didn’t feel comfortable emailing photos, she made innuendos of me lying about the burns and needing to prove to them if I was going to say their spa burned me. I eventually got on the phone with Megan an APN, who helped me to get burn cream (Biafine). They then wanted me to come in a 3rd time to show the APN who performed the treatment, Madison, photos of my labia to prove the burns – she simply looked at the photos and said “Yes, that is indeed a burn” and her focus was making multiple attempts at finding out if I would be using them for treatments in the future instead of caring about what I was going through. She never said I needed to physically show the burn instead of photos.

At this point, I have had to take off from work, put the Biafine cream on every hour for over a week, taken time out of my day to drive there and visit 3 times, and still nobody offered any sort of refund or partial refund. I proceeded to call them again to relay how unfair I believe I have been treated to give them a chance to make it right and preserve the relationship, and the manager Brianna was told to tell me the owner of the spa would only offer to give me another complimentary Brazilian laser hair removal treatment. How on earth does that seem fair?! To put me through another treatment with an APN that had already been responsible for giving me multiple 2nd degree burns and an ineffective laser treatment. As the customer whose body was damaged, I should be the one to choose what I would be comfortable to use a credit from them on. Beyond that, I have NEVER spoken to someone as rude and unempathetic as the manager Brianna. The fact that they keep someone on staff at a medical spa that speaks to their customers with such attitude is a decision I cannot understand. Regarding my healing, I am hoping there is no loss in color pigmentation or major scarring, and I am praying I heal properly from this awful experience. If at any point someone simply apologized and refunded me, I would have been understanding and tried to work with them so I could continue to use them for less invasive treatments or use a more experienced APN, however this whole experience has been extremely scary and majorly insulting. I have done EVERYTHING they asked of me and still, they refuse to care. I will no longer be able to go to them for any services, as I can’t knowingly continue to visit a spa that would confidently stand by a treatment and APN that left their customer paying for 2nd degree burns. We should be able to trust the estheticians and nurses to take care of us and our bodies, to trust them to tell the truth, and now I unfortunately know we can NOT trust LH Spa to take care of us the way a high-end medical spa should.

PLEASE beware, and only use experienced technicians and a spa that cares about the pain and trauma they could potentially cause...

Love, love, love LH! This is my first experience here since having gone to another med spa for the last 4+ years. I wanted a different, more educated, and honest consultation/opinion, and chose LH because of its high-level reputation with intelligent, knowledgeable, and experienced medical practitioners/injectors. (There is also a great NP here that is currently on maternity leave, an extended family member of mine). Everyone is very professional and both of their locations are super clean, beautifully done, and definitely compliment that upscale med spa vibe. I had a consultation with Gianna for lip filler but wanted her to assess my current state as I knew I needed to dissolve certain parts of migration before getting any new injections. She made the process painless and I didn't even feel anything for most of the service. Gianna is honest and true to her work, and super knowledgeable about the products. Currently a week post dissolving (which I was also so afraid of regarding pain, they dilute the solution so it isn't as strong/painful) - and can't wait to go back in 2 weeks for new filler!!! Also, they offer 20% discount off first-time services, which is amazing - along with accepting Alle rewards!! Highly recommend booking a consultation and/or appointment, you won't be...

LH Spa is my go to for all things and my personal recommendation for all of my own clients. If you know me then you know I only truly recommend those whose services I love and I truly believe in. Recently did Ultra laser. From the day after treatment I recieved compliments on my skin, but once healed (through a super easy, undetectable healing phase) I was totally blown away & will be booking my second session. Followed up two weeks later with a facial with Liz. For a girl who doesn't know what the word relax means.......I was truly peaceful, calm and in the moment. Her facial was amazing from start to finish. LH will always get a ⭐️⭐️⭐️⭐️⭐️ review. Suzzette and her team are second to none.

Update: second session, Morpheus with ultra laser. Gets another ⭐️ ⭐️⭐️⭐️⭐️ I was a little bit nervous going in to do the Morpheus Because so many people told me how incredibly painful it is, but I had to come back to mention the numbing that LH uses is top notch, and I sat through my entire session completely and totally unbothered. If you're hesitant...... just go for it it. You...