Lussier Family West YMCA — Attraction in Madison

I really debated on leaving this review but felt I would should shed some light on a situation that just hasn't sat well with me. Our family was part of the giving tree organization. Meaning another Wonderful family chose my kiddos to give Xmas gifts to. I received a call to pick up the gifts and was informed that there was a gift card for the kids as they had all asked for one. When I picked up the bag, there was no gift card. Wasn't a big deal because I am forever thankful for what the family had given us. My issue was it was delivered to the YMCA and from there on out it was gone. I called the lady who was in charge and left voicemails but no response. Called the front desk, they took a message, no response. Not even a "Hey I got your message, sorry I know I said it was there but probably got lost, nothing! Very weird why I would be ignored...

I have gone to this place ever since I was 6 years old and I have to say that I kinda do not see any difference. I feel like they have downsize or just the same, even with the updates they have done. Comparing most YMCA in Dane county area to smaller towns, you would expect a big city like Madison to have more and provide more but unfortunately it is not the case. The pool is cold even if the water temperature is hot/warm because the fans above the ceilings are so strong and you can feel the fans more than the hot/warm water. I witnessed so many kids shivering and shaking badly just like mine. I really do hope atleast one YMCA in the Dane county would do more update...

Facilities feel a little out of date, like others have mentioned. Everything is super clean and it's not top busy outside peak hours. They have racquet ball and a hot tub, plus a surprisingly robust set of weight lifting machines and lots of dumbbells. The little calisthenics area upstairs has more physical therapy type equipment than I've ever seen at another gym. And the memberships are so affordable??

For those confused about how to get into the parking lot without having to do a U turn when coming from the south: Take a left turn onto Medical Cr from Odana, then follow that road almost...