Mattress Firm Buckland Hills Mall — Attraction in Manchester

My wife scoffed when I told her I was headed to a mattress store. She said “What year is it??” and I get it - there’s a ton of options online. But guess what, there’s also a ton of reviews cautioning bad business practices and crappy beds, and just as many saying what brand is the best - it’s a huge headache. Not to mention I couldn’t find anything under 1000 for our guest bedroom which felt like a waste. For a shot in the dark for a guest bed, way too expensive. So I headed to Matress Firm when they opened. Daryl listened to my needs, led me through trying a bunch of different mattress styles, and suggested an option at the end which I really liked and fit my budget. I felt fully confident in his knowledge, tried a bunch of options and ended up with a great deal. The whole process took 20 minutes and it’s being delivered tomorrow! Honestly I couldn’t have asked for more. Thank you mattress firm, and thank you Daryl! When it’s time for a new MAIN mattress I’ll be...

Mr. Darrell H. NEEDS A RAISE!

Seriously, Darrell greeted my husband, son and I warmly and was quick to guide us to some mattresses he knew we had to try. And was he right?! We fell in love with the first mattress he lead us to and the experience was more than I was expecting it to be. Our son is 1 and a half and Darrell even made sure that our son was entertained during the process. A few other customers came into the store while we were there and he was incredible with making sure we were all attended to and I never once felt pushed aside or forgotten. And his kindness to the other customers was just endearing.

When trying to figure out financing he even found a way to make the mattress of our dreams fit our budget.

Darrell, if you are reading this, THANK YOU! You have literally changed our lives and I am so grateful to have met you! I will be boasting about this location and Darrell to all...

John was our salesman & he was absolutely AMAZING from start to finish. He was so helpful, informative & did not pressure us or rush us at all ( as some places do). He was personable, funny and easy to chat with. While our new bed wasn't in stock he was upfront about it & even compensated us for the inconvenience. Darrell was also helpful when we asked a different question and also super personable & funny. My husband & I currently have a sleep number bed that needed to be repaired and unfortunately customer service with Sleep Number is horrible at best and we have been left with a non functioning bed for a while now, so when we walked in to Mattress Firm & met John and his exceptional customer service he made us Mattress Firm customers for life!!! Thank you so much John & Darrell, I truly hope Mattress Firm recognizes great employees & does something to reward employees like yourselves!!!! Thanks...