Ashley Store — Local services in Manchester

I had a horribly rude and targeted interaction with an employee at the Hale Rd location, on sunday. Me and my friend (we are 17 and 18) stepped inside and right away, the employees all stared at us and then one of the workers, a man, proceeded to ask us for id’s and claimed that nobody under 18 was allowed inside.. my friend pulled out his id to show him, but then the other employee claimed it was a joke and they told us to have fun. I thought that was strange but the end of that. Obviously we are teens but we aren’t children. We were walking around and trying out the chairs, when the same man yells at us from across the room demanding us to “come here”. So we go over, we’re confused because we can’t understand what he was saying, we were just talking to eachother and sitting on the furniture, and he asked us what we were doing here, we explained that we were just stopping in and we were simply trying out the furtniture, we weren’t being rough or disruptive, or anything that would have deserved what he said to us. Then he proceeded to say “You can go date somewhere else, this isn’t a place for a date.” And he kicked us out of the building rudely, and the other employees just sat behind him sulking and glaring at us. One, me and my friend weren’t even dating, and did nothing to suggest that. He probably assumed that because one of us is a girl and one is a boy, and he said he was “waiting for customers”, basically assuming that just because we appeared to be young that we weren’t customers like anybody else. Never have I felt so unwelcome, violated, and targeted. I would understand that he kicked us out if we were being disruptive or acting as children, but we did nothing wrong and were simply walking around the store and using it how it’s intended. It’s really rude how he assumed we were dating or on a date simply because a boy and girl are in a store together. And the ID’s clearly wasn’t a rule nor assuming we weren’t customers due to our appearance and ages. The man that treated us like this appeared to be indian, had an accent, was middle aged, and seemed to be the main employee welcoming people into the store. Honestly, I hope this man gets discliplined and learns how to treat customers, thats probably why this Ashleys location is always so empty. Also, when he kicked us out there were no other customers even though he claimed they were waiting, and the employees were all just sitting around looking bored. Please be more welcoming and don’t assume somebody isn’t a customer if they appear to be younger. Plus my friend is a legitimate adult so asking for an ID and assuming we were both children is ridiculous. Please learn to be respectful and kind and how to treat a prospective customer, even if you may assume something based on your personal bias. I really hope some accountability is taken, but for others looking to shop here, just don’t. The staff is...

Worst customer service. I purchased a dining set from Ashley, Manchester store. On the day of delivery, i get a call from their Warehouse manager saying that Dining set came damaged. They asked me if I am willing to accept a damaged piece if they repair. Seriously are you asking a full price paying customer to accept a damaged piece. I declined the request and ask them to order it again. They finally delivered the dining set after a wait of 3 weeks. But this time, i missed one piece during the install. When i saw it they were already gone. I reported to Customer Service team and they told me that they will set-up the appointment to fix the missing piece. On the day of appointment, they called and told me that they have already trashed the piece and they need to order the new part. New part was ordered which was again missing one piece. Delivery Team left without fixing my issue. Then i called so many times to the store, customer service. After a wait of 3 weeks, I finally get hold of customer service team and they started accusing me of being picky and not accepting the part. I had a heated conversation with customer service team and they told me that missing part delivery will arrive next week. Delivery team showed up next week with a part of different color. Ashley Customer Service team have absolutely no idea. I refused to accept the part of different color and spoke with customer service team. They told me that they cannot order any more and i have to live with the issue. When i refuse to accept what they were telling me they transferred my call to Warehouse Manager. Warehouse Manager told me to come to warehouse and choose which missing i want. In the end, I went to warehouse and picked the missing of slightly different color and fixed my issue on my own. This is the kind of customer service Ashley Homestore provides. I seriously do not recommend Ashley Homestore to anyone who is shopping for...

Today (08/07/2024), we went to purchase a recliner sofa at Ashley Store in Manchester . Upon entering the store, we were greeted by a salesperson named William, who was excellent. He showed us a variety of recliners, patiently helping us find the right type and color. William was genuine, generous, and modest. He explained everything thoroughly and ultimately offered us a reasonable discount and free delivery.

However, our experience with the store sales manager ( Sia Zadeh) was extremely disappointing. The manager’s attitude was rude and unprofessional. When we inquired about a discount on a $2,100 sofa, the manager (Sia Zadeh) immediately judged us and implied that we were the type of customers who shop around for quotes to get lower prices elsewhere. His manner of speaking and behavior were completely inappropriate. Despite our need to take time to decide on such a significant purchase, the manager was pushy and dismissive.

Furthermore, the manager’s guidance to the new salesperson was poor, resulting in the wrong item being ordered. Fortunately, we caught the mistake while still in the store and had it corrected, but the manager’s arrogance and lack of professionalism left a negative impression.

In summary, while our experience with William was fantastic and deserving of praise, the manager’s (Sia Zadeh)conduct was unacceptable and significantly marred our overall experience. Please, don’t judge anyone just because if the people are asking about deals or discount on a particular product. Therefore, I am giving a four-star rating solely because of William’s...