MoonFlower Boutique LLC — Attraction in Manchester

Appointment was at 5pm. Got there a few minutes before and the Dane Cook look alike cashier was leaning on the counter helping another customer. So I patiently wait (while not being acknowledged) for his help. The lady completes her transaction and needs a jewelry change so he sends her happily up to the waiting room. He acknowledges me but definitely was not interested in answering my questions regarding piercing sizes. Now the lady he was helping while I was waiting got his full attention but when it came down to me he wasn't as eager to share his knowledge. 1st red flag. After I purchase and pay he advises me to go to the waiting room and will be called by Melissa shortly. I go up and now it's a few minutes past 5pm. Myself and the jewerly change are in the waiting room. Melissa comes out and acknowledges the jewelry change-doesn't look at me or greet me. The jewelry change has to tell Melissa I was hear first and have an appt. She looks at the lady and says that's fine, grabs my paperwork- still no greeting and tells the jewerly change to come with her. 2nd red flag. No greeting or acknowledging my appt. The change took maybe 2 minutes. The jewelry change came out and Melissa stayed in the back. Still no greeting. 3rd red flag. I then wait about 3 more minutes before I decided this was definitely not the place for me. So I stood up and walked to the entrance to where the piercing happens and called out for Melissa. Called her name twice before she appeared and with an attitude as if I was an inconvenience- she tells me to wait while she setups. 4th red flag. Umm, no. I want my money back. There is no way I would let that low-vibrational angry bird touch me. The sad part is the customer that was there while the jewelery change and I were both in the waiting area had ⁸left-Melissa immediately walked out behind her and took the jewelry change. Not once did I hear water running, indicating that she washed her hands before touching one person after another. Gloves or not that's disgusting but it paints Melissa in the light she is. Dirty. I tell her that I want my money back in which she was rude but agreed. I ask for my paperwork back and head downstairs. I'm standing there waiting for generic Dane Cook to process my refund and Melissa is behind me in her Angry Bird unwashed hands stance watching the refund process. Her standing behind me clearly was to ensure I didn't act out with no docrum, which I found hilarious and as disgusting as her energy. What I will say is that when she was in the back "setting up" she was on the phone with the Dane Cook look alike-why? I don't know but my ancestors were screaming for me to get out of there. Black and Brown people this is not the spot for us. They were purposeful in their actions and I would never trust Melissa to touch my beautiful skin. Nope. I would highly suggest you not going there at all. I would highly suggest finding a place that knows all skin tones but loves a certain one the most, GREEN. As a matter of fact go through the reviews and see if you see any reviews from black people...I'll wait. To the owners shame on you. 15 years ago I got my first piercing from you. Maybe because you were smaller, you were able provide everyone a good service but with the current state of the world-your employees are a direct reflection of your core values/principles. Both of which are rotten. Never again. You have cameras through out that place; I suggest watching and then educating your employees. They scream on your behalf- "Sue us, I dare you". I almost took the dare. If after reading this you decide to go here, document your experience and be mindful of the people you are allowing to touch...

I went to this shop to get 2 cartilage piercings done, I had them pierced by the lady in the front room first, I can’t remeber her name, but both of them get very infected, one of them so badly I had to take it out 3 days after having it done. The infection was due to the lack of cleanliness that was demonstrated in first place. She had me choose my earrings out of the cardboard display, and then instead of opening a clean package of earrings, she took them right out of this display to use! Then she didn’t clean my ear before or after she pierced my ear, or the earrings, and then tightened them as much as she could, which of course didn’t allow room for any swelling. I went back to the shop the day after I took it out and they told me I had to wait a month for the infection to go down and heal before I could get it pierced again. And they did change the other earring that was left in, to one that was longer, because that one was way to tight as well, and really the wrong thing to be pierced with anyways. So I waited a month, went back to get it pierced again, not by the same lady! I had brought in this special earring that I wanted to be able to wear so she could line it up right, and the lady took measurements of it, and marked my ear and everything, and seemed to know what she was doing. So the piercing finally healed enough to change it, and of course it doesn’t fit because the piercing is crooked... and it’s not even a little bit off, it’s WAY off! I got the earring on with some help, but I had to take it out almost immediately because it hurt so bad because it was so tight, and it actually ended up compressing my ear so much it looked deformed for a while until it had time to actually breath. I’m not keen on getting the same spot pierced for a third time, so I really don’t know what to do, I am extremely disappointed to say the least, I would recommend that anyone goes anywhere else then here, it’s...

This place is horrible they want you to beg them for services. They act like they are the ones paying for your services . I brought my mom to get a piercing done she came early . Melissa wanted her to wait until her exact schedule time . My mother‘s boyfriend asked melissa what is she standing around waiting on especially since she wasn’t doing anything . she lied and told him she was waiting on someone and had another appointment when she didn’t . Melissa was so afraid she called her husband on my mother’s boyfriend . Just to get her bf out since she was so intimidated by him . But what he was saying was actually true like it’s ridiculous you make someone wait for there exact appointment time when you’re not doing nothing. . Horrible customer service Melissa is very argumentative. She felt the need to send me text messages about me walking out of her shop because I wasn’t satisfied with what I was paying for . She was telling me it’s not cool and how she was going to charge me anyway for services I didn’t receive . I use to come every month and get multiple piercings done at one time. Melissa what you fail to realize is I'm the paying customer you can't tell me what I'm limited too . Or what I can and can't get . Im spending my hard earn money on whatever I please I don't do things to please you whatever I'm doing is to please and benefit me . My wants my needs my happiness. Whatever i desire I shall get who do you think you are telling a grown woman what's not cool . Unprofessional behavior. I WAS NOT 20 mins late and I will not being taking this down . Yes that situation did occur did u forget you must have dementia . I wasn’t Speaking on that Pacific day only I was talking about overall in general Coming there multiple times But you obviously don’t remember. You said I can only get two I also also have the messages and I screenshot it...