Bergstrom Chevrolet GMC of Manitowoc — Attraction in Manitowoc

We met with Adam who I will say is a nice person. To start with we had a premier equinox that we were ready to trade in and was interested in the same but was told one couldn't be found but did find a car a tier down that would be quite similar. We STRESSED NO SUN ROOF. This was on a Monday, was told the car is in St. Louis. Went over pricing, asked if my husband was a veteran, yes, ok $500 allowed for that. Couldn't say what additional allowances because there would be different allowances in Feb. As I stated this was a Monday, not hearing anything the FOLLOWING Thur morning I stopped to ask if there was any news. Adam was with another customer, I asked another sales person why this was taking so long from St Louis, he replied they have to fill the trailer, don't just bring one car. Lo and behold in the afternoon we got a call the car was in!!! Ok, we'll stop Monday after we are finished volunteering. I then asked if we can pay part by check & the balance charge to our GM card (for points) yes, that shouldn't be a problem!!! We get there Monday aft., go over paperwork and all the others Adam has to get this and that from....this person comes in & asked for anything to show Jim was in the service...well no, no one mentioned to bring anything along, is there as anything on your license that shows, no, well then we can't give you the $500 credit, remember NO ONE said bring something along. Now it's time to go and look at OUR NEW car, well guess what, it has A SUN ROOF!!! I didn't know what to say other than you were told we don't want a sun roof & you didn't even bother to tell us!!! Because there are other things going on personally I decided not to make a scene, now am sorry I didn't. Long story short...we couldn't get the $500 credit because NO ONE SAID BRING PROOF ALONG AND WE DON'T WANT A SUN ROOF AND THEY ACTUALLY HAD IT DELIVERED AND WE WEREN'T TOLD UNTIL WE WALKED OUTSIDE AND SAW IT!!! Should we recommend this dealership??

Regarding my post on 2/14 where I posted we purchased a new Equinox and some things that were troubling. I wrote we were told we would get a $500 credit allowance because my husband was in the military. The day we went in to pick up the car & going over discounts before the final amount due we were told we wouldn't get the $500 as we didn't have any proof along, again we weren't told to bring anything along so we moved on with the final price. On Thursday the 15th I took his army paperwork along & went back to Bergstrom and asked for a sales manager. I met with Joel & explained the whole situation. Without any hesitation he said we would be reimbursed the $500. Today we received the check in the mail. Thank you Joel, your understanding is more than appreciated, was a pleasure...

I purchased my vehicle new in 2017 when the dealership was Pietroske. I had a moderate door scratch repaired by them within the first year. That experience was flawless and pleasant. This recent body shop experience was by far the worst I’ve ever had to experience. For starters I was told they’d have my vehicle for 1-2 weeks. At just shy of the 2 week mark, I called, twice, for an update and got no response or return call, so I stopped in the following Monday, at the 2 week mark to ask for an update and was told, “It’s waiting for paint, our painter is off today and there’s like 3 vehicles ahead of yours, so check back on like Thursday and see where it’s at. I called Thursday and received a call back late on Friday informing me it would be painted Monday, put back together Tuesday and ‘most likely’ done on Wednesday. I called on Wednesday, no answer. So I called angain on Thursday. I was told it was just painted that day and would be put back together and hopefully would be done by 5 on Friday. This was at the 3-1/2 week mark now. Friday, they called it was done so I sent my wife in to pay the deductible and pick up the keys as I wouldn’t be back to town by closing. When she asked where the truck is she was told “What, you didn’t see it when you came in? It’s out there somewhere, you’ll find it.” After picking the truck up, after closing time on Friday, I’ve looked over the work, I’m even less pleased, especially after as long as they had my truck. I can still see the dent that was above the rear wheel well, the Z71 emblem has several bubbles, the hood has several dust bumps in the paint and there’s moderate overspray that was never tended to in the rail between the front and rear passenger doors. I fully expect this to be rectified in a timely manner with an equivalent Bergstrom vehicle to be used while the work is done and I would expect the professional job that should be done at every body shop every time. It truly sickens me that anyone would pass this off as acceptable. I have never...

On Saturday afternoon my husband and I decided to go to Pietroske Chevrolet to possibly see about trading in our 8 year old Tahoe. We still owed a fair amount of money on that vehicle so our expectations of getting a decent trade value and a vehicle we wanted were low. I was greeted at the door by Deb Kerr, she welcomed us to her desk like we had been there a thousand times. We explained what we were interested in (a new SUV) and what our current situation was. She quickly stated she had a vehicle in inventory that she thought would fit our needs. She brought up a 2017 GMC Acadia Limited that far exceeded what we thought we could afford. She urged us to take a test drive. We did and boy did we like what we saw. After a short test drive we came back to start the paperwork process, by this time it was around 145pm and I knew they closed at 3pm. I was fully expecting that financing would not be complete that day and that we may have to come back. The gentleman in finance got all the information that he needed and said to come back and see him at 230. My husband and I decided to go to lunch and come back. When we pulled back up to the dealership we spotted the new Acadia in the service lane being cleaned up (by the general manager Dale) and noticed the plates from our Tahoe had been transferred over. We walked in and were congratulated on our new vehicle and that finance would be with us in a few minutes for all the final signatures. All of the staff from the gentleman that did our trade evaluation (sorry I forget your name), to Deb in sales to the GM Dale treated us like family from the minute we walked in and I cant thank you enough for giving us a first class buying experience. We are new to the area and will return for all of our...