Culver’s — Restaurant in Manitowoc

First I want to say I've been a huge fan of Culver's for as long as they have been around, so this review sickens me to make as it just seems so out of the normal realm of what my past experiences have been. I also want to add that I haven't ate at a Culver's in a very long time (about a year ago) and I was so disappointed to find out they have changed something with their cheese curds! Culver's and A&W have ALWAYS had the best cheese curds hands down. They have changed the outer breading and this has changed the texture dramatically in a bad way. My second disappointment came when I bit into my Bacon Deluxe Butter Burger, I'm not exaggerating any bit, the meat was at best was maybe 90 degrees I couldn't believe it this is NOT what I'm use to at Culver's, it reminded me of what some places do where they cook up burgers ahead of time and throw in a warmer pan. The third issue was with the cod fillet sandwich, I've never tasted such a terrible 6.00 dollar sandwich, it was cold, soggy and watery, my guess is that it was deep fried from frozen and was taken out to early. The last issue was that we ordered pretzel bites and did not get them. Like I said In my opening statement I hate to leave this review and I really hope this was just a bad day for them. UPDATE: Culver's has contacted me and has apologized and is offering to make it right. Kudos for such quick response and caring about what their customers have to say. I'm changing my 2 star to a 3 star for...

After many years patronizing this Culver's location and having the same problem over and over, it's time for a public review. When a person, like me, orders a shake, one would like to think that the ingredients you order would be the only ingredients in the shake. An ongoing issue at this location is extra unwanted ingredients. Today was the one of many times this has happened. I ordered a raspberry shake. Start to enjoy the shake only to out find out, there are pieces of chocolate, peanuts, and other unknowns in the shake. Now this is not actual added ingredients these are things getting added due to a sloppy, messy shake fixing station where peanut pieces, chocolate pieces, and who knows what get mixed in with the fruits and other things. I have contacted Culver's directly and have absolutely, each and every time gotten an apologetic response. With coupons for free shakes and food sent to me. The problem is that I don't want coupons, I would prefer to get what I ordered and only what I ordered. The free ones are not any better because they are made at the same messy station with mixed ingredients. Again, I don't want money back, I don't want coupons, I just want the food I order to be clean...

I have never had an issue with Culver's in the Chicagoland area. We adore Culver's.

That being said, we were on our way back from a long weekend in Sturgeon Bay. My kids were super excited to go to Culver's in the state it started (based on the commercials). The food and space are always great. This particular location though was severely lacking in their staff!

I felt like we were being punked. Kaylee I believe was her name, is not someone who needs to work in customer service. She doesn't appear to be high school aged, but she's a mean girl. She was rude to my 6 year old. Who is rude to a 6 year old trying to order his own meal?

Low and behold, she got the entire order wrong and I feel like it was done on purpose. When my husband went up to explain that the order was wrong, this mean girl chose to argue with him. He wasn't about to argue with her, and I certainly didn't need to cause a scene.

Super disappointed in the strange mean girl clique vibes at the register. She seems to be a...