Cellcom — Attraction in Manitowoc

As a long time customer of Cellcom, I have always had positive interactions with Cellcom and the associates, but I was fairly disappointed with the service I received yesterday (Saturday, November 21, 2020). I understand with the pandemic of the store changes, so I had called ahead on Wednesday, November 18, to see if I would need to pre-register to get assistance and was informed to stop in an call when I arrive to see if anyone is available to help. So that is what I did Saturday (around 11:40am). I came in, got two new phone upgrades, paid, and then was told, when I asked if I can get assistance with transferring phone contacts, setting Apple Ids, etc., "We are very busy today and you [ I ] can use the app to help transfer your family members contacts, info, pictures, etc. If you still have problems, you can come back next week." I understand that it's the Holidays, COVID, etc. but I just purchased, $900 worth of phones and to be told we can't help you? Then why did the associate (Vickie/ Victoria P.) accept to take my money, service, and time in the first place if she was not going to be able to work with me?! In the future, I will kindly decline to work with this associate.

I understand it's partially my fault too, but the service and professionalism was poor. Other alternatives besides having the customer do the employees job could've been provided? And then to come back to pick up my phone 30 minutes later so the phones can upgrade/be programmed and see other associates standing around (possibly waiting for appointments)... I just didn't know how to feel, but I...

One stars is too many. Possibly the worst cell phone provider on the planet. Over the last few years have forgot what customer service is. They would rather lie to customers instead of actually telling them there is a problem and they are working on it. They charge just as much as some of the big carriers and can't compete with service. Since switching my dropped calls went from multiple a day to a maybe one a week. When you finally get sick of it and cancel you get the run around and billed for everything even though you turned the majority of the equipment in. They will tell you that you are due a credit and that it could take up to 30 days. Ok you can see I am due a credit for well over half of what you keep trying to ram into my bank account but you keep trying to take it instead of waiting for credits to clear and sending a final bill like any normal company would. Also sorry for the people that work there that are forced to lie to the customers on a...

Cellcom in general usually provides great service and I always recommendtheir service just not this store. We don't usually use the manitowoc office but we did for this situation and greatly regret it. The reps did not have good customer service skills and were not at all personable. They were extremely rude to us and did not listen or try help us with our situation just continued to speak over us to the point the one became confrontational. The lady in customer care was EXTREMELY helpful after the fact and took about 2 minutes to solve the problem we were having. A little listening and willingness to help your customer goes a...