Maple Grove Floral — Attraction in Maple Grove

Responding to the owner:

Any reputable shop who has “video footage” would respectfully ask the customer for a moment to check last nights “video footage” to confirm that #1 it was indeed sold by your employee and #2 that the condition in which it was returned was also the condition in which it was sold. If you were a respectable owner you would not have outright made those accusations prior to reviewing your own footage or verifying with your employee. Your policy should also state to return the item with receipt and with employee verification. Furthermore, I find it strange that you somehow came up with footage when you told my husband you did not have any footage of last nights purchase. If you do have it feel free to share the entire footage of last nights purchase and today’s encounter and not just clips to fit your narrative. Additionally, we live 12 mins from your location and to even insinuate that the “chocolates were melted” is absurd. I greeted my husband right as he pulled into the garage and was handed these. I personally put these on the table and I looked at the flowers and chocolate and decided I didn’t want them. The chocolate was not melted so don’t even lie. 🙄 It has sat there til the morning which I helped him load into the car. Your “secondhand” account of what transpired is of little value given you pretended to handle the situation professionally. Your empty “gesture of goodwill” was not needed as a simple “surveillance check” and “refund” should have occurred from the beginning. If you or your family were accused or treated in that manner you would not be ok with it either.

I am no longer responding to you.

If I could give 0 stars I would. Absolutely horrible experience all around by the owner! My husband bought me a bouquet and chocolate the night before at approximately 5 pm; however, I did not like it as I have my own flower garden and would prefer a live plant to add to my garden. I wished I took photos of the bouquet but a few of the flowers on the outside were wilting with dried leaves but overall the center looked pretty. The next morning my husband went to return the bouquet at 8 am when the shop opened. Keep in mind they have a 7 day return policy! The shop owner accused my husband of buying it from another shop and trying to return it there! The owner said they haven’t had that type of bouquet for weeks and asked all his employees if they sold it yesterday. He even texted his employee from the night before to which she responded that she did sell it to my husband. No apologies still. Instead, the owner continued to harass and berate my husband the entire time he was there! Saying nasty comments like “you know what you did, you left it outside” & a bunch of crazy accusations. It was absolutely the most horrendous and TOXIC experience we have ever experienced!! I felt awful my husband experienced that. No one should be treated that way period. Throughout the entire time his employees continued to apologize to my husband. I am glad they finally refunded him but we are never going here again and we will definitely tell our clients to stay clear of this shop. I can’t believe this toxic owner has employees and I can’t believe this place is still open with the fake service the owner gives. And then watch him make up some fake response to deny or make light of the entire experience. YOU KNOW WHAT YOU DID. The owner is preposterous! He honestly has a problem...

This flower shop stands out not only for the beauty of its floral arrangements but also for the warmth and generosity of its owner. The owner is not just a florist; he is a person with a heart of gold whose kindness has touched many lives. Recently, he made a gesture that moved the entire net: he donated a large number of flowers to a local hospice.

This hospice, which cares for patients in their final days, was transformed with the arrival of the vibrant floral arrangements. The flowers brought not only colors and scents that brightened the environment but also a wave of hope and comfort for both the residents and the staff. Seeing the smiles on the faces of the patients and hearing the heartfelt thanks from the staff was a testament to the impact a simple act of kindness can have.

The owner was not seeking publicity or recognition. His sole aim was to bring a moment of joy and beauty to those who needed it most. This act reflects his altruistic nature and his commitment to the community. In a world where people are often self-centered, it is inspiring to find someone who acts selflessly for the benefit of others.

For all these reasons, I firmly believe that everyone should support the owner by purchasing flowers from his shop. Not only would we be acquiring flowers of the highest quality, but we would also be contributing to a business that truly deserves to thrive. The owner's flower shop is not just a business; it is a pillar of kindness and generosity in our community. Supporting his shop is a way to acknowledge and promote the values he represents: compassion, altruism, and...

Funny how the owner speaks with care and professionalism when he has the public eye watching. None of his words or his false sincerity was used during our interaction in person. And you and I both know the chocolates weren’t melted. Your employees confirmed this.

Make sure when you share the video that you couldn’t find that you don’t edit anything so they can see how you speak to customers and the vulgar language you used.

Buyers Beware.

Bought from this shop many times prior to this day. Employees were always helpful and pleasant. Today I met the owner and it was the worst experience. I hope he doesn’t treat his employees the way he treated me today.

Bought a large arrangement of flowers in a vase at 5pm yesterday and returned them the day after at 8AM because my wife didn’t love them. The owner accused me of fraud and said they haven’t sold the flowers I was returning for over a week. I know nothing of flowers but as my receipt says, I purchased it from them. That was not enough for him and he needed to verify with his employee (who was not at work) before he could return it. That employee verified the purchase and he ultimately agreed, begrudgingly. He continued making vulgar and offensive comments the entire time. And I quote he said, ‘I don’t want or need your business.’

A 2 min interaction turned into a 15 minute verbal abuse by the owner. I was very uncomfortable and I’m sure his other 2 employees felt the same.

I will not be back as he does not need my business. I’d recommend you take your business elsewhere. Beware if you patron...