Fleet Farm — Attraction in Mason City

I have shopped in Fleet Farm since it has opened and have always had a great experience until today. I have always told people that the customer is always right. Especially when it comes to service. Today the Management at Fleet Farm In Mason City Iowa proved to me that I was WRONG. I wanted to purchase something and pick it up on Sunday. They would not allow me to do that since it is a holiday weekend and Black Friday is among us. I dont care about black Friday and if the item I want to purchase is already paid for then it should not be a big deal. They claim they cant control someone not reselling it. I find that almost impossible to believe with the security they have in their store. This is not a small ticket Item. Its heavy and expensive. I need to get a trailer and truck lined up. Looks like it must be time to look at their competitors again. Maybe they will be happy to take my business and my money. I dont have to shop there. The weekly trips to Fleet Farm will have to be spent at another store. I heat that Theisans in Ames is good and I have to drive about the same Distance. Oh Yeah, Tractor Supply is just up the street too. You really want me to Rate your service. I would not give it one star but you dont allow me to rate it lower than that. Guess the customer doesnt get to decide that either. The one good thing about the entire Experience was that Bob in the building supply area did his job and very well I might add. Maybe the mngmt. might want to learn a...

Everytime I walk into the Fleet Farm in town it is comparable to how a winner of Willy Wonka's tour would feel. I always head straight for the firearms and begin to daydream. They've got a good selection and plenty of accessories to go with them. A lot of my time is spent over in that side of store since that's where all the fun sporting goods items are ie. Crossbows, fishing poles, bicycles, discs for disc golf, the list can go on. The other time I spend there is in their candy section. Racks filled with various types of all kinds of candy, nuts, etc. When the Pandemic of 2020 came around I had to drop in quality for my cats food due to everywhere being out, I wound up coming into Fleet Farm and bought a Veterinarian recommended brand. A couple days later I'm at the vet and tell them what kind, they were elated. Thank you Fleet Farm for having that particular kind. My only negative comes from never having the amount of money I'd desire to spend...

If I had a choice of giving zero stars I would. I have tried ordering trailer tires and rims through this fleet farm twice now. The first time they claimed I had to talk to someone who wasn't there and mind you this was at 1 pm in the afternoon. I gave them my phone number so I could receive a call when the person was working. Got a call, but no message. Called back to be transfered and hung up on twice. Received a call again this morning telling me they had in tires and rims I had ordered. I thought wow, never talked to the guy but he must have ordered what I asked. Drove 30 minutes to town to pick them up, just to be told they didn't have the tires or rims, and had no idea who called me saying they did? The worker that was helping me tried getting a managers help, but after ten minutes of waiting I decided enough was enough and left. I won't be spending any money here anymore. Too many other...