Staples — Local services in Mason City

I'd avoid this store if at all possible. I had computer screen with an LCD leak or crack that was created by the mere act of opening the notebook. I purchased the protection plan but the manager was absolutely no help. He was a 20 something kid who had no business being in his position. He accused me of lying about it and breaking the computer. He did nothing to make the situation right, which was compounded by a similar issue with the same computer a few months before, yet I gave Staples the benefit of the doubt and purchased the same laptop because I needed one. He basically said that he couldn't help me and that whatever the old manager promised me was not going to be honored.

I came to the store w/the receipts and copy of warranty I paid for to my notebook fixed and to purchase an two office chairs and two file cabinets. We also buy all of our paper from Staples. (Insurance office) Well, they've lost our business and I'd rather make the trip to Minneapolis (I'm there often) or to Sam's Club/Costco for my office equipment and supplies needs. I already lined up another supplier for AA paper. I actually went and paid $500 for a decent chairs at a nearby furniture store rather than deal with these clowns. Staples is a retail store, not a store that's run or populated by real sales people who can cater to an actual business crowd. The people working at the Mason City store are qualified to work at ToysRUs or GameStop, not a place frequented by people with real business needs, who expect to be taken care of. With such poor customer service skills and sloppy dress (wrinkled khakis and white shirts with stains) how can one expect good service or to take them...

Dyllan in Mason City Iowa Staples was an amazing help for my hesitant purchase as a confused electronic consumer. Dyllan pointed out what I need to look for in the type of purchase I was making and took my daughter and myself around to all the products and explained them in great detail so we both felt comfortable with our purchase! Dyllan took the time needed to apply the “Liquid Armor” we purchased to two iPads purchased previously and even used the excess on my iwatch even though it postponed his drawer counting! As he was applying this protection his personality shined as he spoke of his exciting life and calmed my daughter’s anxiety about her upcoming school year as he spoke of how many hours he spent in school but lack of stress homework gave him! We will be back tomorrow to buy covers and other accessories and when I’m ready to buy an elaborate camera I will find Dyllan to help! I sold cars so I know how hard sales can be! Dyllan never complained and was very eager and never rushed this wishy-washy customer(myself)! I will be back for all my electronics & specialty needs! Huge thank you to Dyllan for all his help. You are appreciated and deserve a raise!! Thank you Dyllan! I give 10 stars out of 5!!...

I stopped in Staples yesterday needing a new laptop cord. While there I heard the general manager speaking to another guest and was impressed with his customer service skills.

I went to check out and started asking questions about the cord I was hoping to purchase.. He was so eager to help me with my questions I was impressed with his willingness to assist and the caring nature he showed with my questions!

His name is Charlie and I believe he is the new GM at our mason city location! He’s making staples an amazing store for us here in Mason City!

Thank you Charlie for your kind nature and amazing customer service skills!! I will be stopping in more often for my everyday...