Dairy Queen Grill & Chill — Restaurant in Mason City

We arrived with several customers there. We placed our order and waited. As we were waiting for our order I realized most of the customers looked unhappy. After 15 minutes most of them had been taken care of. I looked around and noticed how filthy the place was (I have pictures) the trash in the work area had over flowed there was ice cream on the floor, a customer finally went over and cleaned up the trash that the employees were stepping over. The bench was dirty. And then when finally got my food they served us on a dirty tray with our French fries spilling out on the dirty tray. One of the ladies in front of me waited 25 minutes for a blizzard and ice cream cone. She also pointed out that someone's food had been sitting on the warmer for over 10 minutes, not a safety hazard but frustrating for the customers waiting. I placed my order at 5:04pm and didn't start getting my food until 532pm they brought the order put in segments one person got ice cream then some hot food came then some ice cream. After the food was there I waited a few minutes and then went to tell them we didn't get our pretzel bites and our bottled water. She told me they don't sell bottled water which I pointed to the menu and said that I was supposed to get a bottle of water she then asked someone else and they brought me my water. My pretzel bites took awhile and they forgot my queso. He brought my queso and told me careful it's hot, the container had melted from being so hot so I asked for a new queso. My daughters sandwich wasn't right but I didn't even want to mention that. We went to DQ for somwthing quick because we have a long car ride and absolutely regret it. I finally got my entire order at 545pm. This location was gross, customer service was lacking, and the wait time was absurd. I will not be back at that...

I've got two brags about my stop for lunch about 2 PM on 6/26/23, plus the food was good, too! When I walked in, the woman at the register was helping someone on the phone order an ice cream cake. She very patiently took the order and also patiently dealt with getting the payment info over the phone, which the person was having difficulty with. It took a while but I appreciated the fact that she was being so kind to the person on the other end of the phone. It's not always possible for everyone to get there to place an order. She then took my order and I got my food shortly. While I ate, an older couple came in who reminded me of my parents. They loved to stop for ice cream! At this point, a different woman was tending the register. The man asked what items had peanuts. She told him and asked about the inquiry. He said his wife couldn't have them. She asked if she was allergic or had another problem. He explained that his wife has trouble swallowing. There was a particular Blizzard she thought looked good but it had some larger pieces in it. The worker explained how she could make a couple changes in the ingredients used to make sure there wouldn't be any bigger pieces in it but still give his wife the flavor sensation she wanted. I was very touched by the kindness she showed this couple. The smile on the gentleman's face when they got their Blizzards was great! I have found the staff and service at the Mason City location to...

Food was good and came out pretty quick.

Just a thought - make sure employees are communicating with customers. Even if you can't take an order immediately, make sure you say "One moment please" or "I'll be right with you."

When we pulled up to order at the drive thru it was absolute silence for a couple minutes. We didn't know if maybe the speaker wasn't working, because usually, an employee will greet you upon arrival and say "One moment please" if they cannot help immediately. That's normal customer service that i have experiencedat every drive thru. However, that didn't happen, and because it was so quiet, we were confused and said "Hello?" since, like I said, no employee communicated with us since we arrived. When we got to the window, the woman was very passive aggressive about it. I understand being understaffed and busy, but saying "hello?" wasn't out of anger or irritation, and wasn't said in such...