Regal Massillon — Attraction in Massillon

I don't often give 1 star reviews, but this one is well deserved. On a recent trip to Regal Cinemas Massillon 12 "Great Escape", my wife and I purchased tickets to see a movie on a busy weekend evening. The theater we were in was pretty packed, but there were a couple seats at the top and at the very bottom. We chose to go to the top and watched the trailers.

As the movie was coming on a couple came into the theater and said we were in their seats. Confused by this, we had a brief discussion with them and were told there is assigned seating. Since this isn't an airplane we had a hard time wrapping our heads around this. We purchased our tickets and were here long before you, so how is it possible that we're not exactly where we should be, in seats that were open when we arrived?

The couple walked out, and moments later an usher came in and told us that we were assigned to the "neck breaker" seats at the very front of the theater, and that we would have to move to our seats or leave the showing and be refunded.

It's not often that we have the time to make it out to the movies, and this was utterly mind blowing, that 1.) There is now assigned seating, so you get to be told where and how to enjoy your entertainment. 2.) You can show up late, or maybe not at all, and those that were prepared enough to be on time are inconvenienced. 3.) The theater doesn't have readily available, repeated notifications, about restrictions on seating in their theaters.

In the end, we chose to leave the theater and were refunded the ticket price, but not the $7 for the small popcorn that we hadn't touched. Additionally, the looks, side chatter, and scoffs from the majority of the staff, while we were being refunded was absurd.

This is quite possibly one of the worst and I mean deplorable customer service experiences we've ever experienced, and it would be wise of you to stay far away from this theater. You have Cinemark Tinseltown in North Canton and Regal Cinemas Interstate Park 18 in Green, both of which are leaps and bounds better, both in quality and service. Chose better for yourself. We will in the future. This place gets a big red X on...

this is the nicest theater i have ever been to!! usually i dont care for regal cinemas, but this one exceeds every expectation i had. staff were pleasant and helpful to pick out a good seat. the movie theater is rather big for being in massilon. i went to the bathroom before i watched the movie and the bathrooms were immaculate. a bit dated, but still does the job. walked over to the theater my movie was playing in, and i was shocked!!! when i came in, i could just tell this was going to be a good time. instead of those super dim orange lights, they had clear lights that were more visible but not distracting to the movie watchers. i got row “d” and i realized this movie theater has less seats in every theater. well the seats are black leather reclining seats. the isles to walk to the seats were VERY WIDE and that was a great touch. sat in one seat and was in love. oversized armrests and also cupholders. the seats are super comfy. this by far is the nicest movie theater i have ever went to. the seats recline all the way until your almost laying flat. your feet also pop up. its just like your at a mansion with a private movie theater room. the screen was huge! great colors and also great sound. i live around a hour away and i would definitely come back to this regal. this made my night and i loved this movie theater....

This is the place to see a movie. It is not next to a mall, but near downtown Massillon. There is plenty of parking and the prices are a bit lower than many. You do not feel packed in like most other places. I would rather drive 10 miles out of my way to go here than the Canton places because of this. Also, they are more relaxed with you. No one is going to take away your coffee at the door. They will tell people to get off their phones and/or tell them to be quiet, but they are not "nazis" about it like some other nearby theaters (cough cough Tinseltown Cough).

The people talking about rude people working there: First, you are not allowed to drop off your kid for an R rated movie. I tried before and they said I had to stay. They were not rude, but then again I am not a parent that thinks their kids is "special" like some below. Second, shoving your AARP card in the face of a 16 year old kid will not make it any faster. He was new and you treated him like trash for a $1 off your popcorn. The people are much nicer than they have to be. In fact, I am surprised that they are as nice as they are for minimum wage having to deal with asshats like privileged soccer moms and people demanding their AARP discounts. Keep on doing what you're doing...