Wells Fargo Bank — Attraction in Matthews

I have never been one to write reviews but this one is important to me. We made an appointment last week to see a banker. This was the closest location with an appointment as soon as possible. Scheduled it for March 2nd at 9A.M. I went to this site to get the address and length of time to get there. I decided to read the reviews. My heart dropped at all the horrible reviews. I told my son, as we were leaving to go, to expect an extremely long wait and very rude unprofessional staff. We were a bit early but walked up near the door and did not face the door so they would not think we were expecting them to unlock the door early and upset anyone. Out of the corner of my eye I saw movement....there was a young lady RUNNING to the door and welcomed us so nicely. Moving the large Covid rules signs and apologizing for the not having the door unlocked. She immediately took us to our banker and introduced us. This banker, Denis Godnenko, immediately stood up and shook our hands, introducing himself and welcomed us. SHOCK SHOCK according to the nasty reviews shown. This, to my son and I is an amazing Well's Fargo Branch and would highly recommend it. I wish I could give it 10 stars!!!!!!!!!! Denis was amazing and made a recommendation of how to take care of an issue I thought I would have to see my lawyer about, to change/add to my Will. Saved me big money! Thank you Denis and thank you to the wonderful young lady...

I understand now why this branch has so many bad reviews. I brought my 95 year old Mother to the branch to discuss options for paying off a prime equity line of credit. She has been banking with Wells (Formerly Wachovia) for nearly 40 years. I presented Sabian with her Debit card, credit card, ss card and her now expired driver's license. They told us they could not help us without a valid ID despite the fact that she had all of her documentation. I am on her account and presented my cards and my valid driver's license. That was not acceptable either. So, am I supposed to drag a 95 year old down to the dmv for a state ID in their current status? It seems to me this could have been dealt with very easily. We do have a letter with an 800 # that they said we could call to discuss her options. When I asked how they would identify her over the phone, they had no answer. Very poor customer service and no one thinks outside of the box anymore. Shame on you Wells for treating a 95 year old lady the way you did. Sabian and the branch manager (Marianne)...

Maria mark I went to the bank to make a business account. He attended me. This lady was not only not a professional. She ignored me all the time. I was on the phone. Client told me that the papers did not work and right now I just went to open the account in another bank with the same papers the same name to register the company so everything was fine I do not understand What is the racism of this lady being Hispanic people of my people I do not recommend opening business accounts in this bank is service of this bank is very bad Thank...