Gates Mills Place — Attraction in Mayfield Heights

DO NOT CONSIDER MOVING HERE - SAVE YOUR TIME, MONEY, AND PEACE OF MIND

This is a detailed review, but I urge you to read it all to understand why you should avoid this place.

I've been renting for over a decade and have never experienced such poor treatment in any apartment. Even The Drake, with its own issues, treated me far better. If you're considering renting here because it might seem cheaper, trust me, it's not worth it.

When we first toured a unit exactly like ours, everything appeared great—it was clean and spacious, and the appliances seemed to be in good condition. We checked in multiple times before moving in, and Marilyn, the leasing manager we dealt with, assured us everything would be ready.

However, when we moved in a month later, the reality was far different. Upon receiving the keys, we asked Marilyn if the unit was clean and ready. She said it was, but mentioned we might need to do some "touch-ups." I understood that, but I’ve never done the “touch-ups” I did here anywhere else. What we encountered was far beyond minor touch-ups:

Upon entering the apartment, a maintenance worker was still in the unit. The doors hadn't been painted, the AC units were dusty, and there was mold in the master bedroom AC. When we reported the mold, the property manager laughed at us.

The refrigerator was damaged and taped up, causing items to fall out whenever we opened it. It took over a month and multiple complaints to get it replaced. The oven/range was old, scratched, and full of grease; the gasket was torn and needed replacing.

The carpets had been replaced, but pieces were left all over the apartment; it took 2 full shark vacuum tanks to get it out. We asked for the windows to be cleaned due to dust allergies, but they were left with years worth of dirt and some grease.

Some bathroom tiles were cracked, and many electrical outlets were improperly wired, requiring rewiring.

We filled out a walk-in sheet and documented everything with photos. Chris, the maintenance director, visited and apologized, promising repairs would be done within the following week, but were eventually done weeks later.

On June 26, we requested a discount, for the inconveniences. Marilyn suggested contacting their corporate office, but after weeks of trying, we received no response. We called numerous times but were unable to reach them, we emailed and got no response. When we finally spoke with Marilyn again, she said they wouldn't be able to offer a discount because we'd signed the walk-in sheet—contrary to her earlier advice.

Some leasing associates have been rude and unhelpful. One acts unbothered, annoyed, and on the verge of rolling her eyes. If you don’t like dealing with tenants I suggest you find another job. If everything had been done before we moved in, these things wouldn’t have happened. None of you do anything unless we repeatedly go down and talk to one of you guys, and state what needs to be done. We are even more annoyed and angered than you guys.

When we tried to speak with the property manager about our bill, she avoided us. We went down in the morning, she told us she was training someone and that she was busy all day, and that she’d call us when she was free. However, we did not believe she’d call us since that’s never happened. Later we went down again, and she was helping another resident. After that resident was done, we tried to go inside to talk to her, but they locked the door and wouldn’t let us talk. The property manager was doing something on her computer, I pleaded my question would take 5 minutes, but she just ignored us. Why was she able to help another resident, but when it came to us she didn’t want to? This felt like discrimination, especially as I am a hijabi Muslim and my father does not speak English well.

These issues aren’t the only things that have been happening, numerous tenants are not pleased with how K&D and the leasing office operate.

If you value your time, money, and peace of mind, don’t come here. This experience has been incredibly frustrating and...

Resigned my lease. Had an issue with my air conditioner. It had been a week. It was new so they were having it serviced under warranty. But they didn’t know when that would happen. A heat wave was going to hit Monday through Wednesday with heat advisorys. I work from home. I wasn’t happy. MACK came through in the end before the weekend and brought me a new unit. Thanks to him. Mack has always been a very friendly professional prompt maintenance worker. I appreciate him so much. 5 stars for him.

Removing 1 star, the new people who are working in the leasing office are horrible. Ive had call returns ignored about my lease. Another one who was attitude of too bad for you. Needing a package and the building package lady never being at the counter during posted hours. Assured me she’s here just wait… 45 minutes later still waiting for my medication package. Horrible customer service. Wasn’t like that when I first moved in.

2nd star removed front office staff again. ROACH INFESTED REMOVING STAR 3 SEE PHOTOS I also have called 4 times, once a week, so over a month. I still do not have access to the call box to let anyone in including 911 personal if needed. They are short rude and don’t give a crap in the office.

Response to talk to the leasing office which is a waste of time as they are rude and disrespectful.

Removing 3rd star. Bug guy came my cat pointed out another roach 2 days later, my cleaners were here this morning.

Well management is having my google remove my photos. Today is 1/18/25 and there are active roaches as I photographed 1 last night. My toilet is not flushing completely and the maintenance request from is not working and hasn’t been for a few weeks.

1/21/25 My last update. They have their toilets rigged to only 1/2 way flush so dirty sewer bound water stays in the toilet bowls. They charge on top of rent for water and you can’t properly flush your poop and pee.

Good luck to new tenants. I can’t deal with cockroaches and used toilet water not flushing completely.

Today is 2/9/25 found 2 new roaches. Imagine this has been going on since October. The walls, pipes, ect have to be infested to a point of no return. Oh something I never complained about… the elevators will be down at least 1 or 2 not operating. Good luck if you’re on the 3rd and it breaks while you’re on it. Make sure you always always have your phone with you. And when all 3 are down well im on the 12th floor.

3/24/25 Updated thought maybe I was in the clear… Just crushed another roach. 🪳

4/10/25 its been like clock work every week at least 1 roach. Last week it was located in a paper trap they set up. Today it was running across my kitchen counter. 5 1/2 months I have dealt with someone else's bug problems. The don't care. Pictures up under google map site. Until they take them down again. Google should not allow that to happen.

My last 2 roach complaints were logged off and completed. This is my 3rd in the past 2 weeks. Found 1 in my dishwasher it’s 4:45 pm not even evening. Date 4/12/25 5 MONTHS.

So this will be my final over all review. The place is filthy in general. I washed clothes today and the laundry room was the filthiest Ive ever saw it. If you step on the grass you will 100% step in dog poop at some point. You will 100% find the elevators not working. And lastly you will 100% find other tenants garbage in the garbage shoot room. No one is forced to take accountability for their messes anywhere in or out of the building. There’s nothing luxury about any of the apartments and the last update as the brochure says was in the 80’s or early 90’s. If you are expecting that from reading the website well you are going to be extremely disappointed.

Today is my move out day!!! Just a few short days from a murder drug dealers. It wasn’t because of legal weed! Young teenagers and one 20 something adult. Lease at your own...

DON'T NOT MOVE HERE!

I am a family member of MG, we couldn't post a reply so I will be doing it on here.

The maintenance team that worked in our suite after we moved in was friendly, understanding, and polite, and we have no complaints about them. Their professionalism and kindness is the only reason you get a 5-star rating from other residents.

However, apart from the maintenance staff and the lady in resident services, nothing about this place meets acceptable standards.

We did not personally view or pick this specific suite. When we requested to see the actual suite we were moving into, Marilyn told us there was work being done and that we could only view a similar suite above ours.

If the issues were merely "cosmetic," we wouldn’t have spent over a week cleaning. The suite was covered in dust, dirt, and grease, which were extremely difficult to remove.

We understand the building is old, but that doesn’t excuse the mold-infested AC or your property managing laughing when we reported it. It also doesn’t excuse the unpainted doors upon move in.

Moreover, it’s unacceptable and ridiculous that we paid a significant amount of money only to be presented with a taped-up fridge, an oven caked in years of grease, and a torn gasket.

The suite only looked presentable because you repainted the walls and changed the carpet. If you believe our concerns were unjustified, reconsider. No one should have to live in these conditions, especially when you are more than capable of fixing it.

The workmanship on this suite was poor: mismatched window panels, faulty outlets, and a wrongly a installed dishwasher railing that made it hard to use. Instead of checking the apartment before we moved in, you failed to, and allowed us to move into a suite that was in this condition. Had you or your team checked in on everything inside the suite, all of these issues that we had would never have risen.

If we were unprofessional in our dealings, it only reflects the lack of professionalism from your team.

We tried to remain patient and professional for weeks, but after our concerns were ignored and dismissed, our frustration was entirely justified. If this happened to your family, you would be just as, if not more, frustrated

We are the customers, and regardless of how we act, all your workers are supposed to act professional, instead of being rude, unbothered, and rolling their eyes. We mirrored the manner that was given to us and expressed our concerns in a way that fit your team members attitude toward us.

In over 12 years of renting various properties, I’ve never experienced such poor service or had to beg for a property manager's assistance.

On top of these issues, finding parking in the evening is difficult, and there’s a risk of vehicle damage due to the limited space. The elevators frequently malfunction, with only one usually working. It’s often overcrowded, and waiting times can exceed 10 minutes. Many residents I have spoken to complain about the elevators.

Your maintenance team, while friendly, is slow. During an emergency leak under the kitchen sink, a worker applied putty and promised to return with equipment but never did. We had to email and visit the leasing office a couple times to get it fixed, and even then, it wasn’t fully resolved.

If this is what you consider exceptional, you might want to redefine...