Staples — Attraction in Mayfield Heights

I received terrible treatment 2 days ago from Staples employees. I went to have a brochure photocopied for work, and I needed it for the following day. Despite having very few customers in the store the man at the printing desk told me I would have to wait 2 to 3 hours to have it done. I told him I did not have time to wait 2 to 3 hours - that I had driven in from a different city, and was there anything he could do to speed it up. He said no. I then proceeded to attempt to photocopy the brochure myself on their self pay photocopiers. An employee was in the printing area and I asked her for help since the brochure was 2 sided, and I was not sure how to load the 2nd side. She told me that she could not help me, in a very impolite tone of voice, because the brochure had a trademark on it, and she was not allowed to do it. I told her I was working for the company who had produced the brochure and the trademark, and that I would call them, or she could call them to verify it. She snapped at me saying "no" she would not call, and walked away relieved to not have to bother helping me. I had another brochure I wanted copied, and I asked her for assistance with this one, and she said she would not assist me with that one either. I then asked a different employee where the receipt books were, and he snapped at me "Aisle 10" in a mean tone of voice. I was unable to get my brochures printed at the store, and they did not have the file folders I needed. I did get a receipt book, and when I went to the checkout, the woman who refused to help me sauntered over to the cash register next to mine, to gleefully sneer at me. Clearly she felt she'd "won" something by blocking me from getting what I wanted, and appeared happy that I was leaving almost empty handed. I give them one star because the person who checked me out, was civil and polite, and because I am not allowed to give zero stars on this review. This store will not stay in business long with such horrible...

I came into staples this evening, and went to the copy center. I needed to double sided copy a packet of papers, so when the woman AMANDA came to me and asked what I needed help with, I explained that I needed this 14 pages packet made into a double sided 7 page packet via copy machine. She replied that this paper was old and raggidy and that I would have to pay her 1.99 PER PAGE for her to specifically hand put each paper on the copy machine and then 11 cents per page of paper that it would use. I asked if there were another option, she said I could walk over and use the self service copy machine (with attitude) and I politely asked with a chuckle if she would be able to show me how to use this machine because I have never used one before. To which she said " NO, I have Five other things to do, I can't hold your hand while you use this machine, if you want me to do that you will just have to give me 1.99 per page to do it myself, leave it here with me, and I MIGHT get it done tonight. At this point she had given me so much attitude that I was just done. I told her this was ridiculous. Went down the street to Golden Gate Plaza, and the man there did it for me, for 1.49 for ALL the pages. Talk about lack of customer service... this girl needs to GO. Seriously. It's not the first time I have had a bad experience with her either.

IF YOU WANT POLITE KIND HELP, DO NOT GO HERE. TERRIBLE TERRIBLE, RUDE, TALKS DOWN TO CUSTOMER LIKE THEY ARE STUPID. I WILL NEVER SHOP HERE AGAIN. OFFICEMAX ...

I usually have had a good experience at the UPS stores. But, this looks like this agency not being a UPS store but perhaps staffed by Staples or Amazon? Firstly, whoever it was attending the counter did not know his job! He was not just slow, he was rude. I gave him my prepaid labeled package to be scanned to give me a receipt. He told me since it wasn't an Amazon package I would have to go to a UPS Store. I tried telling him that it was not correct & pointed out that the sign says 'UPS', he insisted I had to go to a UPS Store. Eventually, since i did not leave, he asked his co-worker who asked me not very pleasantly what I needed. The agent who attended began telling me that he didn't like my tone. His co-worker was very confrontational as much as to tell me i was a nuisance. All in all, it was not a pleasant visit. Whether or not this is a UPS or a Staples issue, I don't know. But, for whatever it is worth, I thought I have to let you know. Besides this, the line was piling up and though there were 3 people on duty, they left the one person who did not know what he was doing to attend the counter, thereby making us wait longer than needed. If there is one Store I need for UPS, this is not where I would go...