Pulp Juice and Smoothie Bar — Restaurant in Mayfield Heights

So let me begin with this so I caught up there and all I could hear was a lot of background noise and I remember the lady before hanging up on me saying I can’t take any calls right now. Placed your order online. I’m the owner and hung up so I called back and told her that was really rude and that I was only five minutes away, so she said I can take your order. Just give me a minute so I get in there. She was very rude. She banned me because I told her that working in the customer service industry you have to have patience. Do you not know as I was walking outside, a white police officer pulled up and I am not racist, but I had to tell what color he was because she came out and told him, sir am I able to have the right as this being my business to ban her like lady he was not just saying that before I paid and purchased my drink. I wish you would have told me that was bad. I wouldn’t never even pulled up. You still service me, though you still took my money, but telling one police officer I’m being I do not have to come back to that store. You are racist and I don’t like how you was treating your black coworker by talking to her rude like I would’ve been quit and you are really rude and people work hard for their money to invest into businesses with snotty mouth like you. You are a lie I only met your energy at the end because you were really rude and disrespectful. I came in very respectful. You didn’t like that. I said that you have to have patience working in customer service like that you think just because you’re the owner you can treat people like that who spending their hard earned money the audacity you had when that police cop pulled up. He was looking at you like you was crazy woman have a good life. It’s 1000 pulp . I will never come to...

So I reviewed this Pulp about a year & a half ago. Then shortly after, the whole crew changed & they kept messing up my order and overcharging me so I started going to one further away - the Clifton (old) crew was amazing. I was in the area so I thought to give this store another chance & I'm glad I did. Although there's yet another group of new young people, Nick was amazing. Although my smoothie wasn't perfect, he tried his best to duplicate my custom order from the past. My wrap wasn't right and he insisted on remaking it and didn't make me feel bad at all for mentioning it. Note: wraps are small 🤦🏾‍♀️ but really good if they make them right. Definitely wow'ed me enough that I may start going back like I used to. Thank you Nick, amazing...

We visited today at your new location across the street from where you were. We waited 1/2 hour for one smoothie. There were 4 people working and the entire crew was "out of sync". We go often to purchase smoothies and usually you have a crew that works together. These 4 girls were all over the place and smoothies were left in the containers for a while before they were poured into the cups, many of us were waiting. At least 2 smoothies were made that were incorrect and one wasn't even ordered. It will be a while before we return. There was zero flow to the process. Then there was another worker talking with 4 girls at the counter area, mind you, she was working but clearly not in a timely manner because she...