GameStop — Attraction in McAllen

I want to say before anything that the main manager of the store is a great guy. When I bought from him he simply said good luck on your rips. I work a lot all week and Pokémon openings are what I like to do for fun. But when I went in today I bought my packs only to be called a reseller by the game spot employee named Montse. Even if I did resell which I don’t, it’s not any of her business to make me feel like I’m being accused of something. I told her I didn’t appreciate her comment and that was rude to say and she just told me to walk off and go about my day. I tried to report this behavior to an employee named “Money Mike” on his name tag and asked him for a manager. He proceeded to tell me no managers exist at this store and that he’s the manager which I know isn’t true I’ve met the manager and he’s not rude like these 2 individuals were. He told me that no managers come in on any day then proceeds to get in my face almost put his chest against mine and telling me I had to leave and that my complaint was not valid. I didn’t leave and kept asking to know when there was going to be a manager available so I can report the behavior of these employees and finally another female employee, don’t know her name, intervened to de escalate the situation. and gave me the proper information I needed. Needless to say it was a horrible experience and those 2 individuals Money Mike and Montse are very rude employees. The manager I don’t know his name either but he’s a very good guy and not representative of these 2 employees at all and I just had to bring this to...

Went in a couple months ago to Pre-Order an item. Got the date of release, no phone call, no status, so went in to store only to have them say, well they’re in the warehouse and apparently they haven’t shipped. Totally ridiculous excuse just to point the finger at someone else and not have a definite answer for the delay of arrival. What’s the point of the Pre-Order when it’s not even being fulfilled for customer satisfaction! Never Pre-Ordering from GameStop in general. Totally get the reason why this company is...

The address is miss information. Their is no more Game On. The location is now a GameStop, close to JC Penny. I thought the company had big plans. Its to bad that it is no longer in The Simon Mall. Which is why I give it a 1 star. What a pity. I'd feel ashamed if I was the owner. For letting down so many customers who appreciate vintage consoles and games. For Shame on...