Wyndham Garden McAllen At La Plaza Mall — Hotel in McAllen

Throughout many years of personal and business travelling from Houston, Texas to the Rio Grande Valley, I have never experienced "anything better" in a Hotel other than Wyndham Garden McAllen at The La Plaza Mall, which I recommend to the utmost.

First and foremost, I want to thank Mr Noe Gomez the General Manager, as on my last visit the past week (seven nights), I continue noticing his impressive and high level of excellent Management, Customer Relations, Professional Skills, Attention to Details, Safety Awareness, Problem Solver, and Hotel Industry Knowledge. He also provided to our organizational Trilogy AC Services great support and accommodation.

I also would like to extend my gratitude to the front desk team Vivika, Chasety, and every "single one of them" with special regards to Joe Carranza for his endless Professionalism and always very friendly, everyone at the Front Desk performed and delivered great Customer Service since "the moment those front doors" open they welcome every guest, "and they are ready' for a World Class Customer Service response!

The Maintenance team always very active, and I also noticed great hotel renovations, which to the best of my knowledge did not alter or affect any guests.

Once again, I thank Mr Noe Gomez and Teli Rendon for all the support and assistance for our organization.

I also recommend Wyndham Garden McAllen At La Plaza Mall for the quality of the rooms, excellent common and recreational areas. The Housekeeping and Room Service Personnel are always very friendly, and execute their duties to the highest level of performance accordingly. I can sincerely add, that I have never had any issues in my room, and I fully trust the personnel, in my experience "nothing" had become lost or misplaced during any of my visits.

The entire Hotel Staff is "above and beyond" expectations, and the overall Hotel cleanliness is impeccable!

The daily breakfast is the best with the great support of Chef Eric, and the ladies in the kitchen will make the best morning experience and very delicious. The food is always at the correct temperature and handle with the proper sanitary protocols.

For the record, this is not a paid publicity, this is Carlos Guillermo Manzo, that had the need to share personal and business experiences in this prestigious hotel. I have never met before any of the staff, and I have no relatives or interest in this hotel, other than sharing to the public my experience, and deliver a message to whom would like to have a great "stay" to undoubtedly take into consideration this nice and clean hotel for their future lodging or accommodation option...

My wife and I were really looking forward to this mini vacation. We work so hard to provide for our family and always focus on giving our children great experiences. Unfortunately, we can’t afford big trips, so this was supposed to be a special getaway for us. Sadly, our stay at the Wyndham Garden McAllen at La Plaza Mall was a complete disappointment.

The pictures on the hotel’s website looked amazing, but when we arrived, it was nothing like what was advertised. The room felt cramped, outdated, and poorly maintained.

First, the sink water was overflowing, which was a huge inconvenience. Instead of fixing it promptly, we had to deal with the mess during our stay. To make matters worse, there was a full-size refrigerator placed right in front of the bed—who thought that was a good idea? It was extremely inconvenient and made the room feel even smaller.

The lamps in the room were not working, leaving us with poor lighting. On top of that, one of the main attractions—the swimming pool’s waterfall—wasn’t even working. It was disappointing because that was one of the reasons we chose this hotel.

The worst part of our stay, however, was the management. When we brought up our concerns, the manager seemed clueless about the company’s mission and values. A manager should embody the principles of good hospitality, but instead, we were met with indifference and a lack of professionalism.

This was supposed to be a much-needed break for us, but instead, it turned into a frustrating experience. We don’t get many chances to take trips like this, and it’s heartbreaking that our stay was so disappointing. I would not recommend this hotel to anyone expecting quality service and comfort. Wyndham needs to seriously re-evaluate how this location is being managed. Save your money and book...

As an emergency check in due to WBA’s weather approaching on my travel I decided to check in to this hotel, it was nearly 130am. I was told that only suites were available ($240) which I thought was fine as long as it was worth it. I get to my First room and noticed Womens hair in the restroom along the floor and sink. Grossed me out but I thought maybe it was the cleaning service so I go to the bedroom and see that there are stains on the sheets. I call to complain with front desk and they switch my room.. as entering the second suite I immediately smell musty sweat. It was disgusting! The receptionist walked back up to exchange my keys so I told him I was not happy with the room either due to how strong the smell was, the couch (bed) was broken and there was also hair on the toilet seat and in the bathtub. I was told there weren’t any other rooms available and that I could leave but would not be given a refund! It’s not 2am, I’m exhausted and frustrated! Not to mention, I have a very strong sense of smell so I couldn’t get past the smell in this place. I ended up sleeping on a pillow on the hard floor laying on top of the extra clothes I had with me because while laying in the bed I started to itch on my shoulders and my back. I got up and used my phone flash light to check for bugs and although I didn’t see any, I could feel them. That’s when I found blood stains on the sheets and jumped out of the bed. Had it not been for the heavy winds and cold weather coming in overnight, I would have slept in my car! During checkout I tried to tell the new receptionist of how bad the issues were and she responded with “I’m sorry, have a great day”! Needless to say, I paid $240 for something I could have experienced sleeping...