Sprouts Farmers Market — Attraction in McAllen

During my recent visit, I encountered a troubling situation while seeking assistance from Lori at the self-checkout. Initially, Lori was occupied in the back and took an unusually long time to acknowledge my request for help. After finally appearing and briefly addressing the issue, she returned to the back office, leaving both myself and another customer waiting for an extended period. When she eventually emerged again, Lori regretfully informed me that she was unable to assist with a coupon inquiry, which was disappointing yet understandable. However, when I requested her help to remove cold grocery items, explaining that they could spoil due to the prolonged wait, her response was deeply disheartening. She responded with what seemed like a dismissive gesture, which left me feeling not only frustrated but also disrespected. Despite her subsequent apology, the tone of which felt insincere and passive-aggressive, the underlying issue remains, her consistent lack of respect towards me as a loyal customer to this location. While I understand that employees cannot be expected to know every customer's challenges, basic respect and sensitivity should be a universal standard. Customers should never have to fear judgment or degradation when seeking assistance, especially in an establishment known for its health-conscious products. As someone managing an autoimmune disease, visiting a health food farmers market is more than a shopping trip, it's a crucial aspect of maintaining my health. I visit this store locations 3 or more times a day, & spend a generous amount of money daily & weekly. It is disheartening to face such behavior in an environment that prides itself on health and wellness. Each interaction should be characterized by empathy and understanding, values that seem to be disregarded in Lori's conduct. Moreover, her demeanor, which includes scrutinizing glances and inappropriate laughter, contributes to an environment that is humiliating and unwelcoming. This has been particularly distressing during times of personal difficulty, such as when I was grieving my grandmother’s last days and undergoing cancer marker scans. Customers should never feel intimidated or degraded when seeking assistance, particularly in an establishment celebrated for its commitment to health-conscious products & inclusivity. It is imperative that every individual who enters the store feels genuinely valued and supported, regardless of their circumstances. My main concern here is the way she treats me when I need her assistance at the register, It feels very degrading when she responds with a dismissive attitude. There have been instances where she has even laughed at me when I've had to return items that my doctor advised against. I strongly believe that employees should approach customers with empathy and understanding, particularly in a health food farmers market where many customers have health concerns, like myself with an autoimmune disease. No one should have to endure a demeaning experience on top of battling an illness. It's not just her actions, but also her mannerisms, the way she looks me up and down and laughs when I ask for her assistance that make me feel embarrassed and disrespected in front of other customers. This has happened multiple times, It is disheartening to face such behavior in an environment that prides itself on health and wellness. Despite my personal experience with Lori, I must acknowledge that everyone else at this store has consistently been welcoming and kind. The lady manager of the vitamin department has given invaluable advice that has positively impacted my family's well-being. As a result, I continue to be a loyal customer. Her genuine care and guidance have made a significant difference in my life and the lives of my family members. Her recommendations have not only improved our health but have also fostered a sense of trust and loyalty towards the store. I value her guidance & professional advice, I am very...

The produce is kept fresh and in stock at all times, and the selection is pretty decent but the CUSTOMER SERVICE IS NOT UP TO PAR. I have multiple life threatening food allergies and just recently moved back to the valley after spending 10 years in San Antonio, upon arrival back I have been finding it very difficult to find foods I can actually eat. Sprouts in San Antonio had always been my go to grocery store and the customer service there was impeccable. They would order foods for me that they stopped carrying because they knew I would come in and buy almost the entire stock of a particular product, or tell me when their next shipment of something would come in and even offer to call me when the product I was looking for was available. This is really important to me because like I stated above there are very few things I can actually eat due to my food allergies and it is nice having just a few little luxuries in life. Upon my first arrival at the store I asked the STORE MANAGER about a particular brand of bread that the San Antonio Sprouts carry, he looked very confused and pretty much told me that I was S.O.L. The second time I went to their location I asked someone about some truffles that my friend had bought AT THAT LOCATION for Christmas (which I know for a fact that Sprouts in San Antonio carries) and I was treated like an imbecile. They had no idea what I was talking about, even though they carried the brand in a chocolate bar form (I can't eat chocolate normally because I am allergic to other ingredients in it such as soy, milk, eggs, and pecans, this brand doesn't include any of that and is truly a GODSEND). The third time I decided to ask again about the truffles, and I guess I asked the same person (though I didn't realize it) I was again made me feel like an imbecile for asking. The employee responded very rudely with: “Are you from there or something?” (there being San Antonio) instead of actually trying to help me. When you ask for help at their store the employees look annoyed and most of the time don't even know about the products they carry, I'm surprised the Store Manager didn't even know or even try to to find out. The San Antonio locations are amazing and I feel like management there makes sure to train their employees with product knowledge and proper customer service practices. It's terrible because I don't have any other options to shop elsewhere as this is the only location in the region and HEB has nothing but foods riddled with soy which is one of my main allergies. This literally the only reason I am rating the store so low, if you know what you're looking for and don't ACTUALLY need help finding something I guess this location is alright. Also several items that I did purchase at this location were expired and you have to literally check everything before you actually purchase it which I found to be very...

Was contemplating on putting up a review due to the fact that the store is usually pretty clean, organized etc.. before i moved away from the area I used to come to sprouts every other day for the deli and the produce section, finally after a long time of being away I decided to meet up with my friend to look at some vitamins/probiotics, mind you both me and my friend live about 45 minutes from this location and she was running late so I decided to go in the store with my baby to read over some vitamin ingredients so on and so forth. I had been walking around because my baby tends to get fussy when bored. As i was looking at the products i hear a worker rudely almost scream "ANY QUESTIONS MAM" and i turn around and say "no thank you i am just looking around" i thought it was odd but kept going about my time and while i was still shopping around reading ingredients because obviously if im going to pay $40 for some probiotics i need to make sure i am choosing well, i could see this man just pacing around the aisles trying to see what i was doing, to the point i had to stop him and ask if it was okay for me to be in the store? At this point i felt extremely uncomfortable because i had my baby on my carrier, I couldn't push a shopping cart hence why i was waiting on my friend who was running late and i also didn't have a purse or backpack with me so I asked if he thought he had to be checking over me to make sure I wasn't "stealing" or anything of that sort, having my baby with me and being put in this situation is so uncomfortable and disappointing coming from such a nice place where I had never had this sort of experience before. After i asked him why he felt the need to be walking around and checking up on me every second all he did was give me a halfassed little laugh along with some smirking saying "no mam I wasn't" and just walked away. My friend eventually gets there but at this point i was already livid, frustrated and on the verge of tears therefore I couldn't shop comfortably without feeling like everyone was looking at me trying to see why i was still in the store.. the man had glasses but i was so upset I couldn't even get his name to speak to an actual management person about the situation. Anyone who has been in that position of feeling like you are being followed around by a worker at a store knows how uncomfortable and dehumanizing it feels especially with me having my child with me while it was happening. With that being said i will not be coming around anymore for a long while at least and will be spreading the word about my horrible experience to my family...