CheerLand-McKinney — Attraction in McKinney

To clarify, you ONLY responded after WE followed up nearly a week later. Your offer to “work it out” included either paying 3–4x more (around $2K with fees) or “transferring to friends,” which you know aren’t realistic solutions.

Had you responded as promptly as you did to this review, you could have reopened the time slot much sooner. And let’s be honest—availability for the entire weekend is still open, except for one existing reservation. It seems like you’re struggling to book new reservations, which doesn’t reflect well on your business and yet doesn’t surprise me given what I’m seeing here.

After revisiting past reviews, I stand by my decision not to bring my 12-month-old into an environment with much older kids, where injuries have been noted with photo evidence. You should consider making reasonable exceptions and thinking about long-term goodwill in the community instead of rigidly enforcing policies that drive potential customers away.

Not only will I be sure to never visit your establishment, but I’ll also be sure to share my experience with other local parents.

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Unfortunately not very responsive and lack empathy to the customer regarding their policy on refunds.

We quickly realized having made an error and within a business day asked for a refund given the reservation wasn’t for private use of the space as we thought and were ignored until we followed up again nearly a week later, to have the policy shoved back in our face and be told “plans are already being made”

It’s a kid’s birthday party two months out, no plans are being made. If they had responded within a quicker timeframe and without having us chase them, they would have had the space opened back up for other potential reservations.

Very unfortunate as the reasoning for it not being a good fit today is solely due to our daughter’s young age at less than one. The other reviews made clear that bigger kids are often present and as it’s not a private party, we simply aren’t comfortable having her in that environment yet. We probably would have been great customers in the future but the operator is too short sighted to...

Changing my 5 star review to a 1 star. We used to love this place and this is our second year to have a membership. I’ve also recommended this place to several people who have also bought memberships, that’s how much I loved it. Here are my reasons for the change:

On the weekends, they will close for a party without notice other than a sign on the door. I follow them on Facebook and check google hours, nothing about them being closed. So, 40 mins round trip with 2 excited kids just to be told they are closed is annoying. At least get the word out online. I understand parties come first, but other play places will state they are closed.

Then, last time my 3 year old kept being told to stop running! We have never been told not to run at a play place. I thought that’s why they wear grip socks. So the whole time I was reminding a 3 year old not to run which is ridiculous, he was excited. This is where we go to have fun. So the worker was basically watching us the whole time and made me feel super uncomfortable. I asked her if we can have a refund on our membership as this is no longer a happy place for us. She called her manager and the manager told her to tell us yes, just send an email.

I sent THREE emails, a week and a half later I finally got a response. They said they tried to call me and left a vm. Funny, no call or vm. I did get a vague call later that night from a number not in our area code but I am unsure if that was from this place and I was dealing with a sick kid. So I emailed the next day asking if that was them because why would I assume it was them. Of course, nothing. Getting a hold of this place is very difficult. I just want a refund on my membership as we no longer...

Regarding your response, YOU ARE VERY WRONG and I find it completely disrespectful. 1. I have NEVER requested any discount on ANYTHING. You are LYING at any point; you are just making things up to justify how TERRIBLE things are and the AWFUL service you provide, since you deceive people by offering a package that you don't deliver. 2- The Host was clearly present and all he did was wait at the entrance to register the children, NOTHING ELSE, the Host at no time told me when the bubble party was, he only called me so the children could go eat and I MYSELF had to distribute the pizzas, drinks and attend to EVERYONE since he DID NOT HELP ME at all when he had told me that he would be the one who was going to distribute the pizzas and in the end he DID NOT do it, apart from that he did not let the children eat because he was rushing us all to sing happy birthday, I told him to cut the cake and HE DESTROYED IT ALL and my husband had to interfere so that a relative could finish cutting it and that also has to be on the security cameras why don't you talk about it if you really saw the cameras ?? 3- You say that the gift bags are of HIGH value and you only give a plastic piñata. 4- You know you provide bad service and pay to have bad reviews deleted. A friend of mine also had a VERY BAD time at her party there. She left a bad review and you called her to offer her $100 to delete it. How many other people have you paid to do the same? What you're saying is blatant slander, disrespect, liars, and NOT AT ALL professional. To anyone reading this, DO NOT HAVE YOUR PARTY HERE IF YOU DON'T WANT TO HAVE A BAD TIME AND LOSE YOUR MONEY. I...