Balaji supermarket — Attraction in Memphis

If I could give zero stars, I would. Actually, if I could give negative stars, I would give an entire galaxy’s worth. This review is long overdue because I’m still fuming about what happened to my mother at your store. I don’t usually write reviews, but this incident was so disrespectful and downright humiliating, I refuse to stay silent.

My mother — a kind, polite woman — went to your store to pick up some groceries, including a box of mangoes. A box of mangoes. That’s it. We’re talking about fruit here, not diamonds. She noticed there were two extra mangoes in the box, clearly not a big deal, and was more than willing to pay for them. But instead of simply ringing up the extra two mangoes like any reasonable, professional business would, the person at the register decided to throw an attitude the size of a thundercloud.

Not only was their tone incredibly disrespectful, they spoke down to my mother as if she were trying to steal something. Really? Over two mangoes? A human being with any decency would have said, “There are two extra, we can charge for them separately.” Problem solved. But instead, your cashier acted like my mom was trying to smuggle state secrets out of the country in a cardboard box.

And to top it all off — they did charge us for the mangoes. $6 for two mangoes. SIX. DOLLARS. For two mangoes. That’s not just overpriced, that’s price-gouging with a side of insult. And if you think it ended there, no. There was more attitude. More rudeness. Zero apology. Just a cashier who acted like being decent was an inconvenience. It wasn’t just unprofessional — it was dehumanizing.

Let me be clear: your staff should be ashamed. There is no excuse — NONE — for treating a customer, especially an elderly woman, with such arrogance and hostility. A little kindness and patience goes a long way. But I guess that’s too much to ask from Balaji Supermarket, where apparently the motto is “Overcharge and Underserve.”

This isn’t just about fruit. This is about respect. And your store failed on every level. I’ll never step foot in that place again, and I’ll make sure my friends, family, and community know exactly how you treat your customers.

You lost more than just a sale that day. You lost a customer for...

I recently encountered an unfortunate experience at Balaji Supermarket that I want to share. On February 13th, I purchased milk from this store, only to discover during its use that it was spoiled. Alarmingly, the expiration date was February 4th, clearly indicating the product was past its prime at the time of purchase.

Upon addressing this issue with the store manager, hoping for a resolution, I was met with a response that without a receipt, my complaint could not be processed. Despite showing my Apple card transaction and specifying the time of purchase, urging him to verify through camera footage or retrieve the transaction details from my purchase time, he remained unyielding, insisting on the necessity of a physical receipt. Furthermore, the manager pointed out the amount of milk used, implying my complaint was unjustifiable due to the consumption of a portion of the product before identifying the issue.

I recognize the importance of adhering to store policies and the challenges inherent in managing product quality. However, I firmly believe that customers are entitled to products that are safe and within their consumption dates, and that any concerns should be met with respect and a willingness to resolve. The encounter was disheartening, marked by both a lapse in quality control and an unsatisfactory customer service response.

I hope this feedback encourages Balaji Supermarket to reassess their stocking procedures and approach to customer service. Ensuring the freshness of products and addressing customer complaints with empathy and action are essential to sustaining trust and satisfaction...

This afternoon at 2.30 I had the most unpleasant experience at the store. The owner abused me of mistrust for no reason. She poured out her nasty behavior on me of some insignificant issue about a friend of my son. That issue had no involvement with me. She is the rudest of the rude I have ever met. She has the attitude of owning the place and she can say anything to a customer. If there is any possibility of looking at the CCTV camera please do so. I know she is the owner with an inflated attitude, I am the boss, I can do what "I think" best. If you the owner, were in my place how would you have felt to be humiliated??? All the staffs are nice but the female owner is a big NO It was about a biryani masala 2 .Tha masala did not belong to me I was not the one to ask for return of it I didn't ask that friend of mine to do so I was not even talking at all to the woman at the front counter She was the one who said I will not trust that auntie, pointing at me She repeatedly said "unko samjhao" (about what?), Which I did not understand 8 . she's instigated the whole scene

Therefore I felt,the authority should be aware of this incident train their employees know the skills of Business Communication, which is reflected on that woman. She should be trained adequately to handle customers. She told me to step out of her store causing much humiliation I have never...