Delicious Creations — Restaurant in Palos Township

I have been buying from, and referring people, to this store for 30 years and have always been happy with Delicious Creations, until my recent visit. I have often used my credit card, but never paid attention to the must spend over $10. rule. On this visit, I had only planned to purchase a couple of cookie cutters, and I had no cash. I simply asked nicely about the policy, not argued about it, after I noticed the sign on the door. Sue snapped at me that it has always been the policy and it is not illegal. I told her that I was not arguing with her, to which she replied that she was still upset from another customer disputing her policy. She was not nice at all, before she went to the back room for the rest of my visit. My 6 yr old granddaughter kept asking me why the lady was mad at me, while I continued to shop. A man behind the counter, stood eating a bag of chips, glaring at me the entire time I tried to find things to raise my total to where I could use my credit card. I mentioned to him, as I was leaving, that I couldn't find anything else to add to my order, and how it was a shame that I traveled a distance and had to leave empty handed; again, not asking for special treatment, simply making a statement. To which he very sarcastically said, "And, I came from Mokena.", which happens to be farther than I had come. Taken by his attitude, I told him how the difference was that I was a long time customer and not an employee. He popped another chip in his mouth and shrugged his shoulders, with an "Oh, well. Too bad" attitude. No good bye, or sorry, but thanks for coming in anyway. When I got home, I called and talked to Sue. She apologized, but in a very condescending manner, while trying to give me a lesson in "mom & pop" business. Let me make it clear that I never asked them to make an exception to their policy, although it could have reasonably been expected one time in good faith to a long time customer. My comments were simply comments from me being disappointed, and not rude or confrontational. After talking to Sue on the phone, I decided that someone who would rather embarrass than appreciate a good customer, does not deserve a good customer. I will never shop, or refer people to Delicious Creations again. Fyi: I have a degree in small business mgt., so I understand how mom & pops work, as well as the importance of...

My best friend and I have been going here for years buying our supplies from Sue! I love making cakes and cookies and my friend is a big candy maker. I probably stumbled upon this little hidden gem about 10 years ago and make about 2 trips a month. They always have everything I need and Sue is constantly showing me new and creative ways to make things. I've always wanted to open by own business but have never been bold enough to take the leap. She's always giving me little pointers on pricing, baking, etc. They have every cake supply I could need and their cookie cutter wall is amazing, so many to choose from. My best friend has huge containers filled with all of the candy molds she's purchased there throughout the years. When you walk in, you'll be very surprised. An entire WALL of their store is COVERED with candy molds. They have a candy mold for every theme possible.

Additionally, when I read some of the reviews below I was very surprised. As a long time customer of Delicious Creations I have NEVER been treated poorly, to be completely honest Sue and her employees are beyond helpful. They're always laughing and having a good time - they love what they do. One review in particular left me feeling outraged. As I mentioned, my best friend(Brenda) and I have been going here for years. Brenda and her daughter are both "women of color" as one of the other reviewers said and have never been treated any differently than I. Brenda and I adore Sue and her shop. We've never seen any of her employees treat anyone poorly. We've seem them bend over backwards for customers and do it with a smile. Some people can be impossible to please and it sounds like these reviewers are some of those people.

I will definitely be a customer of Delicious Creations forever. This place is one of a kind, no other...

Delicious, yes! However, I ordered a baby shower cake with them last week, and the girl who took my order and I spoke in detail about what I wanted, going over a photo they had of the cake, and she even repeated to me my requests. She said she would explain it all to the cake maker. I showed up to pick up the cake, and the following items were incorrect: I ordered a 2 tier cake, I got a 1 tiered; fringe icing was supposed to be multicolred, it was only white; the icing in the picture was deep blue, it was so light blue that it almost looked white; I asked for a topper of a sleeping baby in a gown on top, I got a naked baby instead!

So far, I can live with this--it rates maybe 3 stars, at worst. However, today I emailed the bakery to let them know of these errors (I didn't tell them at the time because I had to leave work to pick up the cake due to their hours of business and didn't have time to explain.). I received a voicemail from the owner as a response--it was rude and accusatory. I did not ask for any refund, but I thought maybe some apology would be nice--all I got was accused. The owner told me that I got everything I ordered and that I am wrong about what I think I ordered. Additionally, I was berated for accidentally using the word "layer", as in "2 layered cake", instead of "tier"; also for not realizing that the price I paid was too cheap to have been a 2 tiered cake. I am not a cake expert! I am a teacher!

This was a horrible experience--even though the cake was yummy, it wasn't worth the...