DO NOT ORDER FOR SPECIAL EVENTS FROM HERE. If I could post ZERO stars I would. Completely unprofessional and unreliable. What they say they will do vs what they put on invoice is a complete misrepresentation. We order for events all the time and have never had such an unprofessional and unreasonable experience.
Our company placed a large order a month in advance, and as is typical, called to confirm/add to the order week of. They said they were to busy and would be unable to fulfill the order we placed or make additions. Despite taking payment and repeating the order back to over the phone at time of booking... They were rude, combative, and continue to push the blame on the customer- calling me disrespectful- despite their total failure. We will bring our order in from out of town from a more capable and trustworthy bakery- who was THRILLED FOR OUR BUSINESS and would highly recommend others do the same.
Calling a customer disrespectful for being upset at YOUR TOTAL AND COMPLETE FAILURE is totally and completely unacceptable. A customer is not entitled for expecting to receive what they are told they would be receiving at the time of payment. Adding a few pieces on the week of was not the issue- it was that you denied the entire basis of the order and said you would not be able to fulfill what was already booked.
Customers should also look at Melinda Boyd's review for a similar experience on a custom order/blaming the customer. There is at least one person at this small family business who is misrepresenting what the business can do and...
Read moreI can't rave about this place more. I haven't even tried my treats yet, but the service is out of this world. So, long story kinda short. I was a poor planner this week for my work travel (from Boise working in Clarkston). I usually pack myself a keto friendly treat for my birthday week, but I failed to do so this year. Sad face. Found these guys on Google and placed a DD order. Turns out their DD wasn't working properly, and my order was canceled, and I was refunded. Double sad face. HOWEVER! I called the next day, my actual bday, and asked about their delivery. They told me about the issues, and I said thanks and went on my way. Shyann called AND texted me, saying she would turn DD back on for my special bday order! With some troubleshooting, I got my bday treats order placed and they delivered within 20 minutes at my workshop! YAYY I'm so elated!! They made my day!! It started off kinda not great, but they helped turn that around so hard! Highly recommend. I will add more once I try the treats!! I ordered a keto blonde brownie and 3 keto cake truffles! They smell amazing. And look how cute their packaging is! Will be ordering again next time I'm in town! Edited to add: OMG the sprite keto cake truffles is AH-MAZING! I'm having a hard time not eating all 3 right now!!! So freaking...
Read moreI live in Arizona, but my family lives in Lewiston. I wanted to get my Nephew a cake for his birthday. After shopping around and reading reviews I decided to reach out to Skalicky’s Bakery. It was easy and convenient contacting them through messenger. They were friendly and knowledgeable making sure I understood all my options. I sent a few pictures of the design I wanted and they said sure no problem! They did a great job with the cake design of Baby Yoda. My family said hands down best cake they have had in years! If you are looking for a reliable, friendly, and courteous staff that makes the experience pleasant and simple this is your bakery! Thank you Skalicky’s Bakery for making my Nephew’s birthday dessert an...
Read more