Cordova Skating Center — Attraction in Memphis

On April 13th at 5pm my daughter had a party in room 5. I purchased the Roll and Glow packet. I bought my own decorations. I went to put my cake in the room before the kids came in, one of the employees was sitting at the table over my plates and cups breastfeeding. Then once we got inside the room, please be advised 4 pizzas come with the package. I had 17 kids. They brought me two pizzas. I noticed 10 minutes has passed and went and asked about the other 3 pizzas. They informed me that they only had 8 ovens and it would be 7-10 minutes. After 15 minutes, they brought one pizza. I went to the counter and asked for the manager Chris. I informed him of everything and also informed him the service was terrible and you all want your money but can't provide the service. Chris stated, "Let me see whats going on!" With no urgency. After another 15 minutes I noticed they never brought the sodas that came with the package. I had to go back to the counter and ask for the sodas. It took 5 minutes for that. At this point, I asked for the manager again. It took him 10 minutes to come. I informed him we had not received the 20 ice creams we ordered, I never received my 5th pizza. He did inform me; that I did not have to pay my remaining balance and we did not have to rush out of the party room due to us not receiving things in a timely manner. I recommend the staff gets more time management training because the service was horrible. It was also another party complaining at the same time. I would not recommend this establishment for a...

We had our child’s birthday party here. All of the kids had a great time. They loved the skating, music, etc.. We were so glad the kids had a good time, but as the parents, the planning and coordinating of the party was a nightmare. We had to call multiple times, left multiple voicemails, just to schedule the party. There’s no system in place for booking a party. You have to call, pray someone answers, and pay over the phone (absolutely hate giving CC info over a phone). There’s no email or follow up confirmation of your party. When we showed up, we had to wait 15 minutes for the “party coordinator” to check us in. When the kids got their skates, the workers don’t hold their shoes. So several of us parents were carrying 12 pairs of shoes around while we waited for our room to open. There’s nowhere to place your party things, so you must carry everything around until your party room opens. We had two extra kids come to the party and trying to get the “party coordinator” to add them was a nightmare. We set up everything in the party room and cleaned everything up. The only thing their staff did was cook the pizzas (two of which were burned) and let us borrow their lighter for the candles. Figuring out who and where to pay was ridiculous. We asked for a receipt and they said they couldn’t give us one.

It was extremely crowded and I really wish they would have earlier times for the younger kids to skate before the teenagers start coming in. The parking lot was so full, many people had to park on the street or at...

Inline skaters were racing all over. They were warned several times, but continued. To the point that they caused several young/inexperienced skaters to fall and even hit a young teen aged girl from behind, knocking her down also. This is when they were racing down the middle of the rink - after being warned by the skateguard several times. For a family place with the majority of the skaters being inexperienced or new, there should be more control of the floor and possibly time slots/days for different levels of skater. Then the floor - wow! As an experienced skater with 20+ years in the US and Europe rinks - this is the WORST floor I have ever seen. 100's of patched/covered areas which has simply made the floor worse. Feels as if you are skating on a rocky-road. Making 1-lap feels like walking over a cobble stone road or walkway. For the money this place brings in - skaters deserve a fixed and re-covered floor. We will NEVER return here. There are MUCH better place around the area and as a visitor to Memphis - I will advise any friends/family/others - never to stop here. Competent skaters and families deserve better - go elsewhere. Come to DALLAS - where we have 15 rinks to choose from and professional, organized, and competent skaters and arenas - skaters by the 100's at a time. Visitors and regulars are settling for a sub-par facility with much less than a standard environment. EMBARRASING !!...