The Original Mattress Factory — Attraction in Mentor

My experience with the Original Mattress Factory store in Mentor was outstanding! I made two visits prior to my purchase to gather information. The salesperson thoroughly explained the difference between the mattresses offered and suggested models that may meet my needs. I selected two models to consider and written estimates were provided. When I was ready to purchase, my partner and I were able to spend time lying on our top choices before making our final selection. The return policies were clearly outlined before purchase. I appreciate that the Original Mattress Factory does not resell returned mattresses after being in someone's home as I am guaranteed a new mattress.

I also purchased two of the pillows sold by OMF and they are the very best pillows I have ever used. I have a neck problem and this is the only pillow that offers the support that I need and keeps its shape after a night's sleep. The pillow is so soft and comfortable too. It's definitely worth the investment.

The premium mattress protector is great too. I like that it's water-proof yet soft and breathable.

Thank you Original Mattress Factory and sales staff at the Mentor store. I am a very...

What was delivered to my home was not of the same quality as what was in the showroom. I spent $2000 on a soft mattress set with pillowtop. What was delivered to my home is an extra firm mattress with a very poor quality thin foam on top. There is nothing soft about this bed. It is rock hard. The bed also squeaks with every movement. Clearly, the bed has defective springs. The mattress is also uneven. Spoke with the store right after delivery. Was given excuses such as you have to break it in, and the only reason it was soft in the store was because many people have laid on it. Plus, the delivery men left a huge pile of plastic and paper in the middle of the room. I guess it was our responsibility to clean up. I have purchased several mattress sets for my homes over the yrs. This product was the most expensive to date and the only one delivered of such poor quality. I will stick with purchasing mattress sets only from...

Worst pillows ever. Bought a low loft one since I'm extremely small, granted it was my own stupidity that caused me to buy this expensive and uncomfortable pillow. I tried to return it after I tried it at home for a ten minutes, but of course was unable to bc of store policy. Should have went to bed and bath or Amazon..the thing that annoyed me was I was encouraged to come back and spend 70$ on a high loft pillow bc that is what sells..lol yeah, I wanted a back sleeper and I'm super thin yet encouraged to come back and buy an even fatter pillow when the low one kills my neck at all angles. The sales person didn't know anything about pillows just that people buy the the thicker one. I'm not sure why they can't make pillows for people...