Meijer — Local services in Mentor

If I could give this 0 stars I would. I absolutely HATE this store! I shop at Heinens and Giant Eagle Painesville which are GREAT stores. I thought I would try Meijer which is actually the closest grocery store to me. I also noticed that they offer a delivery service close by my house, so my first experience was delivery, and the Shipt service. 1st order was a disaster. I ordered only 6 items and 2 of the 6 items they were out of and substituted an item that was only the same in brand name. I did not want them and felt that the $15 in delivery + tip were excessive to pay for the wrong item and very poor service. I called and complained which was a horrible process of waiting on the phone for 15-30 minutes and then getting transferred from one dept. to another. I spent 1 hour on the phone and finally someone helped me and offered me the price of the wrong items in perks. That lead me to the next order so I could use my $25.50 dollars in perks and be done with that store. While placing the order I clicked on the "No Substitutions" button so they would not give me the wrong item again and double checked to make sure my perks were registered under my payment method before placing the order. Every thing looked right so I placed the order. I waited 10 minutes in the parking lot and they finally brought my order out. I couldn't believe it 6 of my items were substituted again even though I said "No Substitutions" on my order. I mentioned that after she brought out my order, and I was told that I did not have that on my order. How could inventories be so off on only 2 orders ceases to amaze me. Then I noticed that my perks were not used on my purchase even though they were on my account along with my credit card. My credit card was charged and that made me furious!! I called and asked to speak to the Store Manager who said he doesn't know anything about the Customer Service area (weird) and transferred me to customer service. I spoke to the group leader or Manager there (not sure) and she said she could not help me by crediting my card and using my Perks. She said I would have to call Corporate. At least 2 hours wasted on the phone for a total of 6 items since 8 other items were not available. Bad customer service, and HORRIBLE experiences. The person never credited my account on the items that were wrong on the 2nd order, but deleted the item off the order! Now I need to take everything back so I could get a credit on my credit card, and use my Perks like what they should have done in the first place. I would like recommend using Pick Up or Delivery at Meijer's. The staff is way too incompetent and they are not at the level other stores are at right now. Target is amazing - try them if you haven't already. Never makes mistakes and sends you a text message if they are out of something. Meijer needs to learn what to do from Target a much better store with fantastic...

Racially profiled-Do not go here! If it wasn't bad enough that they still have empty shelves since COVID, I was racially profiled and in shock. As a software engineer I make a nice salary. I spend a large amount of that, around $600-$800 at Meijer weekly. Since this Trump ICE crackdown I never thought I would have to worry until late last night. One of the items I purchased was birth control pills that the apathetic and clueless "cashier" who was supposed to be taking off the security tag somehow botched it. The alarm went off while I was leaving through the doors. I was immediately stopped by a large white male who rushed over and demanded he see my receipt. When I couldn't find it, he became more aggressive and said "What are you instacat? are you supposedly picking up an order or something?" In which I explained "No, I'm software developer what is your point!" He then got closer to me and said "Come on, I need to see somehing". I felt threatened and started to argue because I was disgusted at the attitude and tone he was taking. By the way Meijer, I'm not an illegal from Mexico, I'm half NATIVE AMERICAN, IROQUOIS MOHAWK to be exact and half GERMAN, GET OVER IT AND TRY AND CALL ICE. NEVER going back!

Also if you leave groceries at the self checkout line they immediately put the stuff back. Imagine all the money they are making off of this scheme. We are doing the cashier's work, but aren't getting paid and they have only risen prices. So they are increasing their profit and decreasing their spending which is a gain, on top of the profit they make stealing people's groceries that they have left behind due to being forced to use self check out. They claim they don't have the room to keep all the groceries left behind. Well Meijer wouldn't you think you have a bigger problem that you should be addressing? How do they report all their profits and spending if they are making money from items they sell, one time, and then put back on the shelf to then sell again? Think about all the items they sell "twice" and the money this brings them. Amazing that this...

I placed an online order on Wednesday to be picked up on Friday between 11Am and Noon. I received an email that my order was placed and I would get notified when my order was ready. I did not get a notification that my order was ready or that it was not in stock. I called Friday afternoon to find out if my order was ready after being on hold for 30mins the store transferred me to online ordering. I waited another 15mins for someone to pick up and finally I spoke with someone. I gave my information/order number to the rep I was talking to. He called the store and they told him my order was ready for pickup. I went to the store at 4:45pm to pick up my item. I called the pickup phone number gave them my name and parking spot I was in. I waited until 5Pm and decided that since other people that showed up after me are getting their order that I should check and see what is going on. The girl that was bringing the orders out said my order was cancelled. (why didn't the person tell me that when I called and told them I was here to pick up my order?) I went in and talked to Customer service they called the online order manager to come talk to me. She stated that someone called all the people that orders got cancelled. I never received a call. I spent 45 min on the phone making sure my order was ready before I wasted my time and the store workers time. I followed up before I even stopped at the store to pick up my item. It would of been nice to get the correct information before I wasted almost an hour waiting to pick up my item at the store. Very disappointing customer service. In these challenging times communication is more important than ever. i hope you work on your customer service and communication so this doesn't happen to...