Staples — Local services in Mentor

Alicia at the print center was very disrespectful and unprofessional during my most recent encounter with Staples. I went in to place an order for my business and she was rushed and rude due to understaffing in the print center. Not my fault. My husband went to pick up my product the next day and the laminate was peeling up off a quarter of the board I'd had made 'professionally' and he had to leave it to be re-made. Upon the second pick up attempt the font and fill of my business logo came back inaccurate. Again, Alicia was there and this time I got the 'eye roll' as I approached the desk and the huffy breath. Argumentative with me as I tried to explain 'why' it was incorrect and indignant 'she' did nothing wrong until a manager came to help her figure out the issue. The issue being the font was not the same font that I put onto my stick from my laptop for copying due to a difference in publisher versions. ( My IT person states that Publisher, regardless of version, has a compatibility mode built in and that this simply isn't true. In the past with other employees this has never been an issue. ) I see no need to 'argue' the point that the item was incorrect and simply needed remade to the previous standards I'd always had there before, without eye rolls and huffs of breath. While I do not fault Staples themselves on a whole, I do fault them for allowing her obvious attitude of me while discussing the issue. Upon my leaving she carried on in a loud voice laughing.... very...

I don't think the associates at Staples who handle everyone's Amazon Returns get enough credit. I can't help but notice the consistency of "impatient" customers who are typically in the store.

It's pretty simple - process your return through your Amazon account and then MAKE SURE YOU have your QR Code at the ready for the friendly store associate to scan when it's your turn to be waited on. Screenshot it on your phone or print the code from your PC at home - just have it ready!

I had the pleasure of being waited on by a very nice associate today. Her name was Katie and not only was she patient as she processed my (4) items for return, but the dear had her arm in a sling and still managed to take care of my return, which included a few rather large boxed items.

I just wish people would stop treating the associates poorly - especially when it is the customer who is at fault for not having processed their own return properly BEFORE having entered the store and the line for returns.

Staples stores and their associates ARE NOT "Amazon Customer Service" - if you need help with the item you purchased, figure out your issue by contacting AMAZON.

Dear Store Manager at the Mentor Store - please make sure you tell Katie, as I had promised, that I left a review today for her and the...

The print quality was as expected, but the service here was different than, and not as good as, at other Staples Print Centers.

I walked in and said, “I’m picking up for (my name).” The guy looked at me like I was speaking Martian. I had to repeat myself. “Is it a print job?” he asks. Well yeah, that’s why I’m at the print center. “Did you get an email saying it’s done?” YES, that’s why I’m here giving you my name, go get my prints please! Then I spelled my name for them twice. My order wasn’t indexed on their shelf, so it took a sec before they could find my order.

Usually when I pick up online orders, the person there takes out my prints, shows me one of them, asks if they are satisfactory, and has me sign. None of this happened; they said “here ya go” and immediately turned their back on me.

This guy obviously didn’t care about me, or my print job, or his job in general. They’re still my job’s local print shop, so they’re convenient and will probably keep getting my print jobs when I’m nearby, but they really ought to try being more friendly. They could have easily got the 5 stars today, and honestly it would have taken them less effort than...