Call it New / Call it Antique - Mesa, AZ — Attraction in Mesa

Sadly, this business does not post their policy of no diaper bags and/or backpack purses. If the owner wants this policy, I respect his right to do so. That is his perogative. But the lack of transparency by not making public postings is an unprofessional way of handling something this significant. I nor anyone I know personally, would ever be willing to leave their personal belongings at a counter with people they don't know as was suggested would be their policy. Nor will I leave our bags in the car as also suggested which would encourage someone to break in through my window to steal them. Had this policy been posted on their front doors AND Google page, we then could have made a decision as to whether we wanted to come there to shop. A 2-hour round trip could have been avoided and we would have respected the posted rules. The employee that confronted my daughter-in-law immediately started to retract and say it was a miscommunication before we could even digest what was being asked of us. I was wearing a backpack style purse so I could be hands-free to shop and was NOT asked to leave it at the counter.. Mine was no different from hers, but she was pushing the stroller. We then began shopping, but were agitated that this had happened in front of other customers. As we shopped we both felt we were being watched as though the presumption was; we were going to steal because we had a small backpack and stroller.. If the owner had really been sorry for this interaction as he claimed, he should have come found us and professionally explained what was going on and why this implementation was in place. But instead he waited until we put our purchases on the counter after only being there for about 15-20 minutes and decided to abandon financially supporting this business. He came out to the car to apologize and tried to explain "he was sticking up for us" and "it was his fault" which we still don't understand what he meant by "sticking up for us". Mind you we shopped there two years ago and were never confronted about the larger diaper bag she carried at that time with her first child. In reading other reviews of the like, I do not agree to the owners claim that they are unbiased. Obviously because we had little ones and a stroller triggered the reaction of being confronted without the employee realizing we didn't even have a "diaper bag". I have to question how many possible thieves could they have encountered in comparison to how many paying customers they are willing to lose. Perhaps security stickers and a beeper at the doorways should be considered instead of confrontation with innocent shoppers. We will take our business to The Brass Armadillo where we will be made to feel at home while spending the day with my grandbabies & each other. Being punished for being prepared to help your infant and toddler is not a good look. Ryan, there is no point in writing an apology or for sharing your reasons. You have made yourself perfectly clear from what I have read as your responses to other mothers. It's a great privilege that your wife can set a good example when bringing your kids to your store and can put her personal items in your private office while shopping there..baseless point, but...

The store took off their response which was saying

1 the employee who was rude to me has a personal relationship with the manager, and the manager said she is a good person, therefore, no matter what she did aggressively and rudely to a customer, she is great

2 employee being rude to customers can happen during the hectic time (BUT when I was at the store, it was not only almost empty but also only having me there for checking out). they claimed that they stand behind their employee, who has a personal relationship with the manager

A place like this where aggression is justified. And they would even bother to write a long reply to the customer instead of rethinking their own organization culture and service quality. You can tell what kind of people are running this place.

—————————————————— REPLY to the store’s response:

Please let me know where you can tell it was a “hectic” time in the store from my review, and how the manager’s personal relationship with the employee has anything to do with this employee being rude.

This store’s seemingly apologetic response below is actually a lame excuse about their customer service. Don’t go to this place if you don’t want to hear why rude attitude is reasonable— just like their response below.

There were like 10 customers in the entire huge store. No lane behind. I was the only customer standing by the front desk. I was only looking down at my phone for like 2 seconds. Shouldn’t she say something BEFORE she slapped the call bell that was 5 inches in front of my face loudly?

She slapped the bell to me before the lady behind even came. Look at their response. You can tell their organization culture is to gaslight their customers. ————————————————— The blonde short hair girl at the front desk was ridiculously rude. Be careful if you are Asian and get her to check you out.

I was looking away for two seconds while she was checking me out. Idk if she didn’t know how to say “excuse me” or just assumed that I could not speak English because I am Asian. She aggressively SLAPPED THE CALL BELL right in front of me and scared the hell out of me because it was extremely loud as her way to tell me it’s time to use my credit card. Anyone with proper manners would verbally conduct the idea instead of slapping something aggressively and making loud harsh noises to scare people on purpose.

I was so shocked because it happened so fast. She quickly talked to the white lady behind me with a big smile telling her “I will help you right over here. ” So she knows how to be polite and smile but just chose not to be like that to me.

I just paid then left. After I recovered and realized what just happened, I decided to leave this comment to alert other customer. This probably not the first time she has done it. The fact that she could do it openly without worries tells she assumed this is ok.

This place used to be my favorite vintage/thrift store in AZ. Other staff have been very helpful and friendly, which used to be the reason why I loved this place. But I will never...

I am sad and embarrassed to say this was how my first ever experience was in this store. I was super stoked to look at all of the antiques but my visit was cut short due to my son’s diaper bag. We entered the store with a smile and welcome in with our bag visible to all employees. No signs, no policies on doors, windows, nor is it vocally mentioned by the employee who welcomes you into the store. My family and I were well into our visit, more than an hour when my dad and brother took my son with his stroller and bag still visible to everyone- mind you, it was never opened during our visit, so I could shop a bit in the more tighter areas of the store- which is also needless to say, not ADA compliant.

As we were walking around, the employees were following us around the store and targeted us for our diaper bag which was zipped and closed the entirety of the trip, meanwhile there were other shoppers in who had open tote bags, which would be considered a large bag. We were asked to place the bag at the front of the store and told to go back to the front if we needed anything from it- mind you the store is a complete maze.

My family and I were approached once more while the employee stated over the walkie “I found them”, making us feel like thieves- when my parents shop there all of the time. We were escorted to the front, showed the employee our bag and were told that “goodwill has the same policy”. First of all, I shop at goodwill and they never have an issue with our diaper bag, so don’t speak for a store you are not employed at & don’t try to enforce policies that aren’t posted anywhere in your store, visibly for customers to see. If we were stopped at the front of the store before beginning to shop, then we would have complied, put the bag in the car- but they chose to follow us for an extensive amount of time and then saying we couldn’t have the bag.

Post your policies, approach your guests kindly and not as a criminal- do better. As a result I will not be returning to...