Pho Thuan Thanh — Restaurant in Mesa

My significant other and I were loyal customers for years, going on sundays at noon. We will never eat there again because the last time we went and were about to pay, they added about 50 something$ onto our total and said we didnt pay the last time we went. We were there the sunday prior and I remember exactly what I ordered. We ordered an Pho 2A XL (my girlfriend always, always, orders pho everytime she goes)but we were given a regular size when it arrived and informed the female waiter who almost always is our server but she said I ordered a regular, since we loved the place and never had a bad experience, I figured maybe she didn't hear me so I didnt mind. I also wanted to order the rice paper with grape leaf meat but I think I must of put my finger on the wrong number and ordered the one on top, because I got the sausage with rice paper one instead. I went to her and told her I got the wrong dish and she said it was what I ordered. I thought she would be nice enough to take it back and replace it, especially since were regulars, but she didnt. It probably was my mistake so I kept it and ordered the one I wanted and ate both of them. We always get waters usually and maybe a few times have gotten cans of american soda, but NEVER ordered any other drinks.

I remember 100% paying and tipping them as I always do with card, as it was only a week ago. Why would I run away without paying for my bill, then return the next week and order more food? Does that make any sense? Do they think im that stupid?

This place uses an old machine and pen and paper order taking so the order they claimed was ours, was taken the same day we went there, but had items we never ordered. I remember it had a dry vermicelli noodle dish and the grape leaf rice paper dish, vietnamese pickled soda drink and another specialty drink. If you calculate everything I ordered that day plus tax it comes to 43 something, not the 50 something they claimed I ran out on. I tried to check my bank account on my phone but their system takes a long time to actually show up on the card statement. So I couldnt show it to them that I did pay, I didnt have my reciept with me, most people wouldn't keep a week old food reciept either way. I tried to explain to her that it wasnt us, that we only ordered waters and never those vietnamese drinks and named the exact dishes I ordered but she still was saying it was us. We have been customers for years, our orders ALWAYS included a pho. All the hand written order reciept had was the name of the food and the date. The only same thing between me and the actual thief had was that they both had the grape leaf rice paper dish ordered and it was purchased the same day I visited which was september 3rd. Maybe I look like the same people? Even if I did, they did not even ask me if I maybe forgot to pay last time, instead they try to force it onto my bill and make us pay it.

Not only did she embarrass me in front of all the customers, I suffered a panic attack and started crying in front of everyone. Then the older man at the register said its okay and that he was just going to charge us for that day. No apology or sorry or anything. If you don't have camera footage or good evidence, you shouldnt accuse someone of stealing from you. I am a 32 year old man with PTSD and im crying as I write this review because not only was I wrongly being accused of being a thief, but also a liar and I felt betrayed. I felt that they didnt care about our loyalty at all, it meant nothing to them, they just put money first over a human being. The charge eventually posted to my account and you can see that I did pay that day.

They have a Buddha statue at the cash register. The fourth precept of Buddhism is to refrain from false and harmful speech. Please learn from the accident so that future customers are not harmed. Someone can file a civil complaint for emotional distress if they have to seek medical care after being publically humiliated/defamed and already have trouble being out in public in the first place due to...

This place is usually not too busy; you don't have to wait for seats and you can seat yourself at a table. Then within about 5 minutes, a waiter/waitress will take your order. If you don't order appetizers, your entry should arrive pretty quickly. In my case, I get the pho and that comes out in about 5 minutes if you go during non-peak time. Check out is pretty easy too. You can go up to the front desk and pay and leave. In and out!

My favorite dish is the Pho Thuan (?)- I forgot the name, anyhow it's the first item on their menu. The regular sized bowl goes for $7 and the large bowl goes for about a dollar more. That item is just so tasty. You get soup with noodles, beef tendon, tripe and they give a side of bean sprouts. I fell like with the regular sized bowl alone I get my fill and feel full after finishing it. A random note: They also include what look like jalapeno peppers in the side dish; I tried putting it in the soup and it made the soup super spicy and detracted from the taste...If you do want more seasoning, you can try pouring a bit of their sauces into one of their small bowls next to the spoons and dipping the meat into it- yummy!

The parking lot is a bit small and might get full, but I always manage to find one or two empty spaces. :) Also, the place might be harder to find if it's your first time since it is hidden from the street view. Once you see Domino's turn in and make a left and you...

First time eating Vietnamese Pho food with my husband i love it, fresh ingredients. Condiments are the side of the table, nice people. Enjoyed it ❤️

Update: third time been here and the staff are nice but there's a misunderstanding when it comes to egg roll if it's included with the Pho the staff will said yes but when my husband about to pay the egg roll is not included in Pho "actually" it has a charge of $3 and something cents alone, it was terrible experience. Good good, Bad service.

Update: Last time I came here this December, I am little bit disappointed on the taste of their broth, before I used to taste rich and flavorful broth, but recently, I've tasted little bit plain broth. So far the service is improving little bit, but there's always a miscommunication when it comes to their staff (language barrier), which is understandable but little bit...