Aquarama Inc. — Attraction in Miami

So, I recently visited Aquarama with high expectations, having previously enjoyed my experiences there. I had an extensive shopping history in the freshwater section and even reminisced with the staff about a humorous story involving the butterfly fish. I was excited to bring my partner along this time.

I had been working on setting up a saltwater tank for my store, which I acquired three weeks ago. Before purchasing the tank, I reached out to Aquarama for advice on the best person to service it. I was referred to a knowledgeable individual who assured me that I could safely add clownfish and a cleaner crew.

Upon my visit, I had my water checked, and the male owner stated that I was ready to add some fish. However, I soon encountered significant miscommunication between the male and female owners regarding what fish I could add to my tank. The man informed me that I could only have common clownfish, while the woman contradicted him. This confusion was frustrating, especially since I had already consulted with the person servicing my tank who had given me the go-ahead.

What was particularly disappointing was the customer service provided by the female owner. She treated me as if she had never seen me before and communicated in a condescending manner. Her anger was noticeable, and despite my partner and I remaining extremely polite throughout our interaction, we were left bewildered by her unprofessionalism. At one point, she slammed the bag containing the starfish down on the counter, which was disheartening and raised concerns about her handling of the fish.

As a dedicated aquarist who has conducted extensive research on maintaining a saltwater tank, I felt disrespected. When I expressed my interest in a pair of clownfish, she laughed and made comments that felt dismissive and unprofessional.

Following this disappointing experience, I ended up going to Strictly Fish, where I received excellent care and support.

I hope this feedback is taken constructively, as I believe that every business has the potential to improve customer interactions. I will not be returning to Aquarama due to this experience, but I genuinely hope for better service for future customers.

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I've been purchasing from this store since the early 90's with my family. I purchased a Colombian shark and it died within a week. The tank was already clean. We called to see what could be done. They tell us to bring a sample of water and the colombian shark, which we did. The PH was fine. The salesgirl tells us that they can't tell us the cause of death since the tank was clean. No refund/etc. So why tell us to come back to the store with a sample of water if you're not going to help in the end? I wasted time and gas for nothing. They saw me mad outside and right when I'm getting in my vehicle it's when they want me to go back in for a refund? Stop with the games. Never coming back here. 24 years of commitment for this? I'll...

Never again. I had an already established small population ready to go into a larger tank I am about to finish, this population had been healthy and happy for two months. I stopped here based on it's non deserved reputation to mathematically complete the numbers on this population, and even add other two or three species. BIG MISTAKE. Fish came with tail rot infections, Ick (which is kind of expected really) and the worse, Swim Bladder Disease. Now I am waiting on antibiotics to be able to contain the Swim Bladder Disease while trying to treat fin rot and containing Ick. Both lessons learned. Once a population is out of quarantine, leave it alone even if number are not even. And two, NEVER BUY FROM THESE...