Miami Chassis & Alignment — Local services in Miami Springs

The next time I have a choice, I will make sure I never get any car worked on here. I trusted this repair shop to fix my 2016 Mazda3 after an accident, and they completely disappointed me. I don't understand why Ocean Mazda would send their collision vehicles here, so let me explain why I feel this way.

My car was crashed in November. The damage was valued at around $13,000. Obviously, it was a lot of work. The insurance company deemed it was repairable because, obviously, they will give you a rebuilt car if it means they'll save a few cents. But that's another story for another time.

By the ends of December 2016, my car was delivered to Miami Chassis for repair. Would you like to know when I got the car back?

I got the car back in April. More than FOUR months after it was delivered. FOUR months of paying for a rental car out of my own pocket. Now, I would have waited the four months and not left a one star review at the end, because I know it was a significant amount of damage that had to be fixed. But the reason I'm leaving an extremely negative review is from how atrocious the customer service is here and how unprofessional they left the car.

I was calling nearly every week to find out the progress of my car. If not, I would visit to see how it was coming along. Every time I would speak to the manager about my car, he would tell me the same thing: "One more week, one more week."

After that week would pass, I would ask him again how's the car coming along. And he would inevitably say the same thing. There was a always a problem. A leak here, a missing part there, another "broken" part that they hadn't found.

So this story went on for four months. Finally, it was time to pick up my car, and I was obviously excited. I mean, it had been a quarter of a year since I drove my car! After the amount of time that had passed and false hope they had given me, you would think that the accountants in the office would be nicer through the final transaction.

The answer is, no. They were not nice, nor friendly, nor courteous. But in the end, I came to pick up the car, not be friendly with them. So I won't be discussing that.

When I finally get the keys to the car and go to the lot to take it, you would think that after FOUR months, they would have left it perfect. Especially from a shop that fixes very expensive cars.

But, unbelievably, they left my car with a multitude of problems. Uninstalled wheel locks, uncharged A/C, broken rear view mirror, detached steering column cover... and a broken fuel gasket that was leaking fuel from the engine. Seriously? Talk about a fire hazard. And my hat goes off to the quality assurance department.

Long story short, this is an absolutely terrible shop. I expected them to be more professional with my car, and they fell completely flat. I will never do business with this company again. I was extremely disappointed with the result of my car. And I would suggest to ANYONE to look for other options before bringing...

Took my Z over there to have my $600 camber kit installed. Talked to Les, who is the owner/manager there. Seemed rushed, but quoted me $450, which isn't a terrible price. So I drop it off the next week. Came back, picked it up, no problem, aside from them not giving me the spec sheet. Here's where it starts. I notice that the alignment is a little off in the steering, and one of my front wheels has noticably more negative camber than the other, the more I look at it (even took a bubble level, cut to fit the diameter of the wheel, to make sure I wasn't just seeing things). Take it back over there (since I'm supposed to have a 3 month "warranty" on the alignment), they adjust it, I ask for the spec sheet, they refuse to give me one, I leave, and the it's worse than before. But I have class, so I bring it back the next week, and Les refuses to do anything else, not even check the numbers to let me see. So I leave, take it over to Apex Alignment, and the guy puts it up on the rack for free, checks the numbers, and shows me the numbers. COMPLETELY out of spec, AND not even close to even (front left camber is -0.1, front right is -1.3). So I decide to pay him the $80 to align it. As he's under the car in the front, he asks me to come down and look at something. Turns out Miami Chassis thought it was a good idea to drill into my sub-frame to move the lower control arms further in, and spot welded them in place. So now, I'll have to get a new sub-frame, along with new control arms, if I ever want to go back to fatory. Apex finishes aligning my car, everything looks even and within spec on the print out spec sheet he gave me, and steering/driving is on point. So I go back to Miami Chassis, ask about their hack job, and Les tells me that's their "one time alignment" deal, and that he threw that in for free (without even asking me!), and I should be thankful. SERIOUSLY?! NEVER go to Miami Chassis. The owner and managers are VERY rude, unhelpful, and they will screw you over and perform hack jobs on your vehicle. NEVER allow these people to touch your car. All they're good at is putting big rims on expensive cars and screwing around with the...

I cannot stress enough how impressed I am with the exceptional service provided by Miami Chassis and Alignment. Not only did they resolve my alignment problem efficiently, but they also revealed their expertise in it – ITS NOT JUST FOR CHASSIS 😊 ( most people call it by the first part and my goal here is to make sure the world knows they also work on ALIGNMENTS) From the moment I walked in, the staff displayed a remarkable level of professionalism and attentiveness. Their customer service was top-notch, leaving me feeling valued and well taken care of throughout the entire process. They were prompt in addressing my concerns, ensuring that my vehicle received the attention it needed promptly. Prior to discovering Miami Chassis and Alignment, I spent a frustrating five weeks searching for a suitable place to fix my alignment issue. To my dismay, no one seemed willing to take on the task, without providing any concrete reasons. However, upon arriving here, I learned that my alignment was indeed the root cause of the problem. The only setback was that my 8ft van required specialized jacks for lifting, and most places lacked the necessary equipment. Thankfully, Miami Chassis and Alignment had the capability to lift my van properly, enabling them to identify and address the real issue accurately. I cannot express enough gratitude to the team at Miami Chassis and Alignment for their exceptional expertise and commitment to customer satisfaction. They went above and beyond to ensure my vehicle's problem was resolved efficiently, all while providing me with a positive experience. If you're in need of alignment or chassis work, this is the place to go! Thank you once again, Miami Chassis...